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Hotel Kapok Shenzhen Bay

4.5 star property
Bayfront hotel in Nanshan with restaurant and bar/lounge

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January 2025

Photo gallery for Hotel Kapok Shenzhen Bay

Coffee shop
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Exterior
Chinese cuisine

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Airport transfer
  • Non-smoking
  • Free parking
  • Gym
  • Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
Feel at home
  • Free cots/infant beds
  • Fridge
  • Private bathroom
  • Private hot tub
  • Separate sitting area
  • Garden

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Deluxe Twin Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Twin Room

Highlights

Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
HDTV
  • 40 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive City View King Bed Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive City View King Bed Room

Highlights

Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
Free minibar items
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View King Bed Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Sea View King Bed Room

Highlights

Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
Free minibar items
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Suite

Highlights

Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
HDTV
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive City View Twin Bed Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive City View Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
Free minibar items
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Room

Highlights

Separate sitting area
Soundproofed
Private hot tub
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
HDTV
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Wide View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Bed Wide View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive King Bed Wide View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive King Bed Wide View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Bed City View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Twin Bed City View Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Twin Bed City View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive Twin Bed City View Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Bed Suite City View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Bed Suite City View Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Bed Sea View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Bed Sea View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Bed City View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Bed City View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive King Bed City View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive King Bed City View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Bed Suite Sea View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe King Bed Suite Sea View Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite King Bed Sea View Room

Premium bedding, down duvets, pillow-top beds, free minibar

Executive Suite King Bed Sea View Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Bed Room

Premium bedding, down duvets, pillow-top beds, free minibar

Superior King Bed Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Bed Room

Premium bedding, down duvets, pillow-top beds, free minibar

Superior Twin Bed Room

  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior

DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences

Pool
Free parking
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (127)
The price is S$128
includes taxes & fees
29 Dec - 30 Dec
DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences
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About the area

Map
No. 3001 Binhai Avenue, Nanshan District, Shenzhen, Guangdong, 518054

What's nearby

  • MixC Shopping Mall - 7 min walk
  • Shenzhen University - 3 min drive
  • Shenzhen Bay Port - 5 min drive
  • Window of the World - 6 min drive
  • Splendid China Folk Village - 7 min drive

Getting around

  • Shenzhen (SZX-Shenzhen Intl.) - 37 min drive
  • Hong Kong International Airport (HKG) - 39 min drive
  • Xili Railway Station - 6 min drive
  • Hong Kong Tin Shui Wai Station - 12 min drive
  • Hong Kong Lok Ma Chau Station - 13 min drive
  • Dengliang East Station - 18 min walk
  • Houhai Station - 18 min walk
  • Keyuan Station - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪肯德基 - ‬10 min walk
  • ‪McDonald's 麦当劳 - ‬12 min walk
  • ‪海珠城美食会 - ‬10 min walk
  • ‪必胜客 - ‬9 min walk
  • ‪蜂巢印象中餐 - ‬9 min walk

About this property

Hotel Kapok Shenzhen Bay

Hotel Kapok Shenzhen Bay features a rooftop terrace and puts you within a 10-minute drive of Window of the World. Guests can visit the fitness centre for a workout or grab a bite to eat at Xiao Nan Yanng, which serves Chinese cuisine. Other highlights at this luxurious hotel include a bar/lounge and a garden.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 242 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age – 16
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • At check-in, guests must provide a record of full COVID-19 vaccination
    • COVID-19 vaccination record requirement applies to all guests aged 9 and older; guests must have received complete COVID-19 vaccination at least 3 days prior to check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free off-site parking nearby
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Local/corner shop

What to do

  • Access to nearby indoor pool
  • Ski area nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness centre
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Electric kettle
  • Slippers

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Private hot tub
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Xiao Nan Yanng – This restaurant specialises in Chinese cuisine.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 228 for adults and CNY 114 for children
  • Airport shuttle service is offered for an extra charge of CNY 300 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for CNY 280 per night

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Hotel Kapok Shenzhen Bay
Kapok Hotel Shenzhen Bay
Kapok Shenzhen Bay
Shenzhen Bay Hotel
Shenzhen Bay Kapok Hotel
Hotel Kapok Shenzhen Bay Hotel
Hotel Kapok Shenzhen Bay Shenzhen
Hotel Kapok Shenzhen Bay Hotel Shenzhen

Frequently asked questions

Does Hotel Kapok Shenzhen Bay offer free cancellation for a full refund?
Yes, Hotel Kapok Shenzhen Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Kapok Shenzhen Bay?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Kapok Shenzhen Bay?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Kapok Shenzhen Bay?
Yes, an airport shuttle is available. The charge is CNY 300 per vehicle one way.
What are the check-in and check-out times at Hotel Kapok Shenzhen Bay?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at Hotel Kapok Shenzhen Bay and nearby?
Have fun with nearby winter activities such as skiing. Enjoy amenities such as a fitness centre, a garden and access to a nearby indoor pool.
Are there restaurants at or near Hotel Kapok Shenzhen Bay?
Yes, Xiao Nan Yanng offers Chinese cuisine.
Does Hotel Kapok Shenzhen Bay have rooms with private hot tubs?
Yes, each room has a a private hot tub and a deep soaking bath.
What's the area around Hotel Kapok Shenzhen Bay like?
Hotel Kapok Shenzhen Bay is a short 7-minute walk from MixC Shopping Mall and 17 minutes' walk from Happy Coast.

Hotel Kapok Shenzhen Bay Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Event and stay
Nice, clean hotel. Good value for money. Great shower! Only suggestion is the TV in the room should be bigger and have more English channels available. We held an event there and the big screen they have I. The ballroom is fantastic.
Ramon, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

KitPing Janet, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Marek, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

It was very nice
Mark, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The environment and room itself are nice, clean and cozy, also the staffs are great I can tell two front desk staffs with the last names “Pan” and “Qin” are patient and helpful.
Yao, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

David, 3-night trip
Verified Expedia guest review

8/10 Very good

Philip, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Stephanie Lin Foon, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient, close to a new shopping mall and subway!
Peter, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Disappointed
The whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...
Dora, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Very nice service
Wendy, 1-night trip
Verified Expedia guest review

8/10 Very good

Average
Rooms sizes was not what I expected!
Almeida, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Walking distance from stadium
Booked it because of a concert at Shenzhen stadium. It's 5-10 min walking distance which is a perfect location for a stay if a concert ends late. The nearby area is under development, thus you will need to walk all the way back to the central area for food, shopping and etc. Weird structure for the toilet though, it's separated from the bath area.
Verified Expedia guest review

4/10 Fair

staff was not helpful. Room structure is just crazy. toilet is separated with no ventilation. you have to wash your hand in the next door which you have to walk across the bed to the next door to wash your hand. the door should be very dirty. I stayed 2 night. seems the bed cover is not washed/ changed after the first night. it was a FIVE STAR HOTEL. the staff come into your room even you have lock the door from inside. No Privacy, No hygiene, with silly floor plan. not good location. only good thing is the view is fine. I can receive the phone signal from Hong Kong. Not worth the price. I should book Marriott hotel. One important issue about the Hotels.com App is the location shown on the map is very very wrong. wrong location mislead customers to choose hotel. Should be fixed ASAP.
Verified Hotels.com guest review

8/10 Very good

great room location is bad
good hotel and the room was very modern and clean and comfortable. location is bad. it's not close to anything. you need to take a cab to go anywhere or eat anything. the staff was nice but they don't speak english.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel and on the bay
I had a wonderful stay at the hotel! I have recommended to people I know already and if I am ever in Shenzhen I would stay there again! I had a wonderful spacious room on the 11 floor overlooking the bay and the sports center. The staff were very friendly and very helpful! I loved it!
Verified Orbitz guest review

10/10 Exceptional

good place next to ICC
if you have an event close to the ICC is great the hotel is good but the only problem is lack of english speakers
Verified Expedia guest review

6/10 Good

Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Nice quiet place to stay
Rooms are nice. Smoking room a little musty since windows don't open. Staff was great. Not much around the area as it is not developed yet. Should be better in late 2016 or 2017.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Bad Odor
It's a pretty new hotel with nice design. Stayed here for a few times before, but this time there was a strong odor.
Verified Hotels.com guest review

10/10 Exceptional

Good food and books
Clean. The library and restaurant are nice
Verified Hotels.com guest review