Experience luxury and family fun at Festa Winter Palace, where you can relax in the garden or unwind with a spa treatment. Indulge in fine dining at one of two on-site restaurants, get active with horseback riding or work out at the gym. The helpful staff have left lasting impressions on previous guests.
Yanakiev Ski and Snowboard School - 17 min walk - 1.0 km
Borovets Ski Resort - 4 min drive - 1.9 km
Sitnyakovo Express - 4 min drive - 1.9 km
Tsarska Bistritsa - 6 min drive - 3.3 km
Seven Rila Lakes - 51 min drive - 32.4 km
Getting around
Sofia (SOF) - 78 min drive
Kostenets Station - 30 min drive
Airport shuttle (surcharge)
Restaurants
Malina Bar&Grill /Бистро "Малина - 5 min drive
Hotel RILA Lobby Bar - 5 min drive
Festa Winter Palace-Restaurant - 5 min drive
The Terrace Lounge - 5 min drive
Restaurant & Pub Alpin - 5 min drive
About this property
Festa Winter Palace
Festa Winter Palace features a nightclub and a free kids' club. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, facials or body treatments. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a fitness centre.
Languages
Bulgarian, English, Russian
More about this property
VISIBILITY
At a glance
Hotel size
66 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Free children's club
Pets
Pets not allowed
Parking
On-site self-parking (EUR 6 per night)
On-site valet parking (EUR 6 per night)
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
LOB_HOTELS
Property amenities
Food and drink
2 restaurants
2 bars/lounges
Coffee shop
24-hour room service
Travelling with children
Children stay for free (see details)
Free children's club
Playground
What to do
Horse riding/hire
Pool table
Horse riding nearby
Skiing lessons nearby
Snowboarding nearby
Working away
24-hour business centre
Meeting rooms
Conference space
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Bike hire
Pool loungers
Ski equipment hire
Ski storage
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fitness centre
An indoor pool
Arcade/games room
Full-service spa
Nightclub
Steam room
Banquet hall
Accessibility
Lift
Wheelchair-accessible registration desk
Grab bar near toilet
Bathroom emergency pull cord
Well-lit path to entrance
ROOM
Room amenities
Be entertained
Television
Premium cable channels
Films for purchase
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Turndown service
Alarm clock
Free cot/infant bed
Bed sheets provided
What to enjoy
Balcony
Freshen up
Deep-soaking bath
Bath or shower
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free local calls
More
Daily housekeeping
In-room safe
STAR_OUTLINE
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.
MONETIZATION_ON
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of EUR 60 per vehicle (one way)
Parking
Self-parking costs EUR 6 per night
Valet parking costs EUR 6 per night
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Also known as
Festa Winter
Festa Winter Palace
Festa Winter Palace Hotel
Festa Winter Palace Hotel Samokov
Festa Winter Palace Samokov
Festa Winter Palace Hotel
Festa Winter Palace Samokov
Festa Winter Palace Hotel Samokov
HELP_OUTLINE
Frequently asked questions
Does Festa Winter Palace offer free cancellation for a full refund?
Yes, Festa Winter Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Festa Winter Palace?
Yes, there's an indoor pool.
Are pets allowed at Festa Winter Palace?
Sorry, pets aren't allowed.
Is parking offered on site at Festa Winter Palace?
Yes. Self-parking costs EUR 6 per night. Valet parking costs EUR 6 per night.
Is an airport shuttle service offered by Festa Winter Palace?
Yes, an airport shuttle is available. The charge is EUR 60 per vehicle one way.
What are the check-in and check-out times at Festa Winter Palace?
Check-in start time: 2 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Festa Winter Palace and nearby?
Have fun with on-site winter activities such as skiing. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Festa Winter Palace also has 2 bars, a nightclub and a steam room, as well as spa services, an arcade and a garden.
Are there restaurants at or near Festa Winter Palace?
Yes, there are 2 on-site restaurants.
Does Festa Winter Palace have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Festa Winter Palace have any outdoor private spaces?
Yes, every room features a balcony.
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Festa Winter Palace Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.4/10
Staff & service
8.8/10
Amenities
7.8/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
10/10 Exceptional
2 Jun, 2024
Great location and excellent staff.
Verified traveller
1-night trip
10/10 Exceptional
6 Mar, 2022
Vasil
Vasil, 6-night trip
4/10 Fair
21 Feb, 2022
The hotel is dated throughout. The staff were
Elizabeth
Elizabeth, 4-night trip
10/10 Exceptional
5 Jul, 2021
Verified traveller
1-night trip
4/10 Fair
15 Mar, 2021
Bell’albergo, posizione ottima, ma il personale andrebbe riformato o cambiato - niente inglese, scortesia. Al ristorante punto DOLENTE. Cibo senza indicazioni di ingredienti - io intollerante al lattosio e vegetariana non capivo che cosa fossero i piatti, alla domanda cosa fosse - mi ricevevo un “Non lo so”. Al ristorante ci hanno trattato diverse volte come persone non grate o come se volessimo scappare. Niente saluto al ricevimento, neanche ricambiato. 5 stelle indicato è solo per bellezza
Verified traveller
4-night trip
10/10 Exceptional
7 Mar, 2021
Our stay was great. I definitely recommend this hotel.
Verified traveller
2-night trip
10/10 Exceptional
7 Mar, 2021
Classy holiday in a real palace.
We had a great winter vacation in this classy hotel. The personnel was kind and helpful.
Stanimir
Stanimir, 3-night trip
8/10 Very good
28 Feb, 2021
Mihai
Mihai, 6-night trip
10/10 Exceptional
17 Feb, 2021
Amazing hotel! Great location and such a good stuff! Definitely will come back!
Ivan
Ivan, 1-night trip
10/10 Exceptional
16 Feb, 2021
Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!
Ivan
Ivan, 2-night trip
8/10 Very good
8 Feb, 2021
It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.
Verified traveller
2-night trip
4/10 Fair
3 Jan, 2021
Verified traveller
2-night trip
10/10 Exceptional
19 Oct, 2020
Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.
Petko
Petko, 1-night trip
10/10 Exceptional
18 Oct, 2020
Verified traveller
1-night trip
8/10 Very good
27 Sept, 2020
ron
ron, 1-night trip
10/10 Exceptional
15 Mar, 2020
Brilliant stay at the winter palace
We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.
Carl
Carl, 3-night trip
8/10 Very good
13 Mar, 2020
Room not as advertised
The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.
John
John, 4-night trip
2/10 Poor
24 Sept, 2019
Not a 5 star hotel
Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...
Tenna Ann
Tenna Ann, 5-night trip
8/10 Very good
16 Sept, 2019
Dan Cristian
Dan Cristian, 1-night trip
10/10 Exceptional
11 Sept, 2019
Séjour à borovetz
Hôtel à taille humaine par rapport aux mastodontes russes et très agréable. Petit déjeuner copieux mais pas de repas. Une vraie piscine ( 20m) d'autant plus agréable que j'étais seule à en profiter. Chambre cossue mais lit un peu mou. Belles balades à pied dans le coin
daniele
daniele, 5-night trip
4/10 Fair
29 Jul, 2018
1-2 star hotel. Lots of others in the area
Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.
William
William, 1-night trip
8/10 Very good
17 Jul, 2018
Verified traveller
3-night trip
6/10 Good
14 Jul, 2018
Don't stay here if you expect 5-star hotel/service
This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault.
Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.
Verified traveller
4-night trip
8/10 Very good
19 Mar, 2018
Verified traveller
2-night trip
8/10 Very good
19 Mar, 2018
Σε καλή θέση πολύ καλά spa αλλά το δωμάτιο δεν είχε μπαλκόνι λόγω του ότι βρισκόταν στον τελευταίο όροφο