We enjoy staying at the PLH, it is in a great location, convenient, & generally a good friendly atmosphere. The front desk & admin staff are very professional making it easy to deal with. However, the restaurant & bar service is terrible! It was a similar story for breakfast or nighttime at the bar. Very slow, taking 1/2 plus to get a drink, forgetting orders etc'. There seemed to be plenty of staff wondering around but there wasn't any organisation, or a lack of direction?? Def' not run off their feet or panic. I was disappointed & found this very frustrating to watch. We spoke to multiple people over the weekend who shared the same story.