We arrive to the hotel less than one hour after we made the reservation, they didn’t even open the door or answer when we were ringing and there was a light in a room just above the main door and in the lobby, then her neighbors called her by telephone and I talked to her, she was very rude and just told me, that it was Sold Out, good night and hanged the telephone call, it was impossible because when I made the reservation there were 2 available rooms and in that moment that she just cut the called, I checked and still one available room. Besides other thing, when I looked to the hotel, we were searching for a hotel in Fulda and we had to drive 38 kilometers from Fulda downtown. Please take that hotel out of the Orbitz list. I have been using Orbitz from long time, please refund my money in to my account and answer this letter directly to me, thanks a lot.
Best Regards Antonio Dagnino.