Residence Inn by Marriott Portland Downtown Waterfront

Mostly good but not earth shattering.

The facilities by and large were quite good and we were very satisfied and comfortable. The facilities were clean. Breakfast was excellent and a good value as part of the room cost. Complaints would include paid parking. In addition The paid parking is not actually part of residence inn and is by a third-party which is not clear with the hotel direct you to park in this semi-adjacent parking lot. The parking lot is not clearly marked to indicate any relationship whatsoever with residence inn. Had to pay by the hour after 11 AM on the date of departure even though we were granted an extended late check out by the hotel for a couple of hours. Would not have expected to have been nickeled and dime down an hourly basis after paying a daily parking rate for a six night stay already. Front desk staff while quite friendly were generally uninformative and often gave the wrong information if they were able to give information at all. This was evident when contacting the hotel for information even prior to our arrival and continued throughout our stay whenever we had to go to the front desk for information or to get an issue handled. Climate control was present but difficult to control precisely. No matter what we did it always seemed slightly too cool or too warm. Despite the negatives pointed out above I do believe that the positives of a stay here far outweigh any of these negatives. Would definitely stay again.

6 night family trip, Aug 21, 2021

Verified Hotels.com guest review

A sad experience on a fine trip

A poor facility. Unhelpful front desk, overpriced, expensive parking, old worn out beds and suite..will not stay here again.

Sanjeev, 1 night family trip, Aug 19, 2021

Verified Hotels.com guest review

Roach or “seasonal bug”?

Parking was a issue. It stinks to have to pay for parking when you are paying so much for a room. Room was really nice and service was nice too. Found a love bug in room I’m not a expert but I felt it looked roachlike. Of course they called it a “ seasonal bug” they offered another night free or a refund on parking as I paid through a third party. I was told to contact my third party booking for refund. I did an after having to reach out on my own due to hotels.com not get responses they only have 100$ back. It’s something but the hotel was $455 and I still had to pay for parking on top of that( outside of there paid parking garage.). Needless to say I was disappointed.

Sydney, 1 night trip, Aug 16, 2021

Verified Hotels.com guest review

Stay away

When we arrived, we saw a dog poop in the lobby during our check-in. Our room had an unbearable dog smell. We talked to the front desk who informed us that during Covid people were quarantining here and pets who were normally confined to certain floors are now allowed in all rooms and all floors. We left our windows open and opened the complimentary coffee packets that were in the room to try to diffuse the smell. It was extremely disgusting and every morning I couldn’t wait to leave our room and hotel. Dog smells aside, the staff was not friendly. We were aware and fine with the fact that they would not be cleaning our room, but whenever we asked for new towels it took hours (and multiple calls) to have them sent to our room. We had the same issue with new sheets and were told a few times that they were “out of sheets”. One one occasion the sheets that were delivered were dirty. Stay away

Alyssa, 5 night trip, Aug 8, 2021

Verified Hotels.com guest review

Great places for couples and families

We had a great stay! For the price we paid (under $200), it was a fantastic value. It was a tad farther from the downtown area that many of the hotels but almost everything we wanted to go to was less than a mile away. We ate the included breakfast almost every day. Due to COVID, maid service was upon request. The one time we requested it, it was done well. Very spacious rooms that were well equipped.

Erik, 6 night trip, Jul 24, 2021

Verified Hotels.com guest review

It was chosen because it was close to the wedding that I went to

2 night trip, Jul 23, 2021

Verified Expedia guest review

Good for families

This hotel is great for families with kids however the reservation system sometimes show some rooms with limit of 3 and sometimes with 4. They sleep 4 comfortably and being suites there is enough room for kids. Front desk is great in making your stay comfortable. House keeping is not there yet or is getting back to normal. There are parking options around. Dinning options are close by as well.

5 night family trip, Jul 20, 2021

Verified Hotels.com guest review

We were overcharged what we purchased through Expedia, hotel added 150.00 more per night than what we were told by Expedia would be nightly charge. Upon checking out we were told the manager Mark Nolan would call us to explain/correct. Never received the call. Pricing for incidentals varied widely depending on who was at desk. Definitely would NOT recommend this hotel!!

5 night family trip, Jul 18, 2021

Verified Expedia guest review

Good location - clean and nice hotel

Great location - easily walkable to all the shops and restaurants in Old Port. Hotel was very clean and quiet, even with building construction going on next door. Good options for breakfast, which was included. Shuttle is provided on weekends. We enjoyed our stay very much!

5 night family trip, Jul 10, 2021

Verified Hotels.com guest review

Great hotel! Rooms are nice! Check in staff was very accommodating!

1 night trip, Jul 10, 2021

Verified Expedia guest review