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Arusha Serena Hotel

3.0 star property
Family-friendly Arusha hotel with restaurant, connected to the convention centre

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Photo gallery for Arusha Serena Hotel

Exterior detail
Hiking
Hot stone massages, deep-tissue massages, Swedish massages, massages
View from property
Outdoor dining
Near Mount Meru, Arusha Serena Hotel is a haven for families and travelers alike. Enjoy an English breakfast in the garden or challenge friends to a game at the arcade. With spa services, bike rentals, and high-speed WiFi this hotel offers endless relaxation options.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Spa
  • Bar
  • Connecting rooms available
  • Non-smoking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Spa services
  • Babysitting
  • Business centre
  • Airport shuttle
  • 24-hour front desk
  • Garden
  • Arcade/games room
  • Library
  • Front desk safe
  • Self-serve laundry

For families (6)

  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Bathrobes
The current price is S$388
includes taxes & fees
21 Mar - 22 Mar

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

Desk, free WiFi, bed sheets

Standard Room

Highlights

Connecting rooms available
Free cots/infant beds
Ceiling fan
Hairdryer
Bathrobes
Champagne service
Free bottled water
Satellite channels
  • 26 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About the area

Map
Arusha Town, Arusha

What's nearby

  • Lake Duluti - 4 min walk - 0.4 km
  • Arusha Clock Tower - 13 min drive - 12.9 km
  • Arusha International Conference Centre - 15 min drive - 13.8 km
  • Njiro Complex - 17 min drive - 15.4 km
  • Arusha National Park - 64 min drive - 36.5 km

Getting around

  • Arusha (ARK) - 24 min drive
  • Kilimanjaro (JRO-Kilimanjaro Intl.) - 37 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Onsea House - ‬8 min drive
  • ‪QX - ‬16 min drive
  • ‪Amber Bar And Restaurant - ‬12 min drive
  • ‪Picasso Cafè - ‬12 min drive
  • ‪AICC Club - ‬13 min drive

About this property

Arusha Serena Hotel

Arusha Serena Hotel is a great choice for a stay in Arusha. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Other highlights include a bar/lounge and a garden.

Languages

English, Swahili

At a glance

DONE

Hotel size

    • 42 rooms
DONE

Arriving/Leaving

    • Check-in start time: noon; check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Check-out time is 10 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free English breakfast each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Private dining

Travelling with children

  • Supervised childcare (surcharge)

What to do

  • Bike rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Safari nearby
  • Kayaking nearby

Working away

  • Business centre
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Bike hire
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Library
  • Arcade/games room
  • Spa services
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • No lift (single-level property)
  • Well-lit path to entrance

Room amenities

Home comfort

  • Ceiling fan
  • Bathrobes and slippers

Sleep well

  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages and Swedish massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of TZS 12000 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for TZS 280000.0 per night
  • Airport shuttle for children between the ages of 4 and 17 costs TZS 6000 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Barclaycard
Property Registration Number 16653

Also known as

Duluti Serena Hotel
Lake Duluti
Lake Duluti Hotel
Lake Duluti Serena
Lake Duluti Serena Arusha
Lake Duluti Serena Hotel
Lake Duluti Serena Hotel Arusha
Serena Lake Duluti
Serena Mountain Village Hotel Arusha
Arusha Serena Hotel Resort
Arusha Serena
Arusha Serena Hotel Hotel
Arusha Serena Hotel Arusha
Arusha Serena Hotel Resort Spa
Arusha Serena Hotel Hotel Arusha

Frequently asked questions

Does Arusha Serena Hotel offer free cancellation for a full refund?

Yes, Arusha Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Arusha Serena Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Arusha Serena Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by Arusha Serena Hotel?

Yes, an airport shuttle is available. The charge is TZS 12000 per person one-way.

What are the check-in and check-out times at Arusha Serena Hotel?

Check-in start time: noon; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Express check-out is available.

What is there to do at Arusha Serena Hotel and nearby?

Have fun with nearby activities such as cycling, hiking and kayaking. Additional recreation nearby includes game drives, game viewing and safari tours. Enjoy amenities such as spa services, an arcade and a garden.

Are there restaurants at or near Arusha Serena Hotel?

Yes, there's an on-site restaurant.

What's the area around Arusha Serena Hotel like?

Arusha Serena Hotel is located a short 4-minute walk from Lake Duluti.

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Arusha Serena Hotel Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Lovely tranquil place to stay
Sophia, 1-night trip

10/10 Exceptional

The hotel and grounds are beautiful! The staff was extremely helpful and friendly. I would highly recommend them!
Teresa, 2-night trip

10/10 Exceptional

Beautiful rooms in a lush setting. Staff were extremely competent and friendly
Illona, 1-night trip

10/10 Exceptional

Nice place !! Very clean and relax
Paloma, 1-night trip

8/10 Very good

Have some rest
Beautiful place, location is in the middle of nowhere but hotel lovwly
Guisela, 1-night trip

10/10 Exceptional

monkeys on the roof were a lot of fun! Beautiful grounds and buildings. Very helpful staff and great food.
edward, 2-night trip

10/10 Exceptional

This is a beautiful, quiet property with excellent staff. We had a room with a large king, and twin bed, perfect for families. It is a short drive from the hustle and bustle of Arusha. Wonderful place to stay with the bonus of several monkeys on the property for entertainment.
Brittany, 3-night trip

8/10 Very good

Very good food
Simon, 3-night trip

10/10 Exceptional

Beautiful Stay
We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity.
Beautiful Bungalows!
Farron, 2-night trip

10/10 Exceptional

Beautiul lodge, rooms and gardens. Excellent food. Fantastic staff. Recommend doing the walk around Lake Duluti
Lucy, 2-night trip

10/10 Exceptional

Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds
Connie, 1-night trip

10/10 Exceptional

5 star Tanzanian experience
This is truly a Tanzanian 5 star experience. Service is excellent, food is excellent and very reasonably priced. The rooms are very clean, there is an AC unit in the room I am staying in. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Brooke, 2-night trip

10/10 Exceptional

Five star Tanzanian experience
This is truly a Tanzanian great value five star experience. Service is excellent, food is excellent and course dinner very reasonably priced. Breakfast is complimentary. The rooms are very clean, there is an AC unit in some of the rooms. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Brooke, 2-night trip

10/10 Exceptional

Beautiful place to stay just outside Arusha
Beautiful hotel! The rooms are all separate bungalows spread out over a large park like area which is very beautiful. There is a nice walking trail that goes around the entire area and we really enjoyed it. The restaurant is outstanding and has a good selection. Very good breakfast too. We ate several meals there. The photos on the website are exactly what it looks like. Very friendly staff. We highly recommend it.
Janice, 1-night trip

8/10 Very good

If you want to stay in a hut in an ugly part of Arusha, without the safari animals, this is your place. Most guests use it overnight on their way to where the animals are. Pretty “rustic”.
Sandra, 2-night trip

8/10 Very good

Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed.
Said, 1-night trip

10/10 Exceptional

The only problem worth noting in my 2 stays ( before and after a 13 day safari) was the inability of the property to process credit cards. This required much more cash than travelers are accustomed to carrying.
H. PETER, 2-night trip

10/10 Exceptional

Very friendly and accommodating
I only stayed one night at this hotel because I arrived at 20:15 and my safari would start the next morning. I arrived at 22:00 and asked for dinner. Although the restaurant closes at 22u, they made an exception for me and brought out the menu. Very accommodating and friendly! I wouldn’t know where to get food that late at night. I’ll definitely stay there again for longer.
Faryal, 1-night trip

6/10 Good

Head office needs to get their act sorted
We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office.
Carol, 1-night trip

8/10 Very good

Mary, 2-night trip

10/10 Exceptional

Loved the monkeys on the property, the staff was excellent and the property beautiful!
Dave, 1-night trip

10/10 Exceptional

Michael, 1-night trip

10/10 Exceptional

Muy bue a estancia, buen desayuno, hotel seguro y personal muy amable, lo recomiendo
Inmaculada Concepción, 1-night trip

10/10 Exceptional

Nirav, 1-night trip

10/10 Exceptional

Ross, 1-night trip