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Hotel Helene

3.5 star property
Hotel with restaurant, near Santafé Mall

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Photo gallery for Hotel Helene

1 bedroom, premium bedding, down duvets, minibar
Reception
Restaurant
40-inch Smart TV with cable channels, TV
Bathroom
Nestled in the heart of El Poblado, Hotel Helene offers a warm welcome with a restaurant and convenient in-room WiFi. Enjoy luggage storage, an elevator, and the helpful staff that previous guests rave about.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Non-smoking
  • Free WiFi
  • 24/7 front desk
  • Restaurant

Main amenities (8)

  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Living plant wall
  • Luggage storage

Feel at home (6)

  • Television
  • Daily housekeeping
  • Lift
  • Minibar
  • Premium bedding
  • Hairdryer
The current price is S$156
3 Aug - 4 Aug

Room options

View all photos for Standard Double Room

1 bedroom, premium bedding, down duvets, minibar

Standard Double Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Premium bedding
Down duvet
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

1 bedroom, premium bedding, down duvets, minibar

Premium Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Smart TV
Premium bedding
Separate bedroom
Down duvet
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room

Highlights

Air conditioning
Smart TV
Premium bedding
Separate bedroom
Down duvet
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
10a29 Cra. 40, Medellín, Antioquia, 050021

What's nearby

  • Lleras Park - 3 min walk - 0.3 km
  • Poblado Park - 3 min walk - 0.3 km
  • Medellín Clinic - El Poblado - 8 min walk - 0.7 km
  • Santafé Mall - 2 min drive - 1.8 km
  • El Tesoro Shopping Park - 2 min drive - 1.9 km

Getting around

  • Medellín (MDE-José María Córdova Intl.) - 34 min drive
  • Poblado Station - 18 min walk

Restaurants

  • ‪Ajiacos Y Mondongos El Poblado - ‬1 min walk
  • ‪Alambique - ‬2 min walk
  • ‪Desayunadero La 10 - ‬2 min walk
  • ‪Mosquito - ‬1 min walk
  • ‪El Altar - Parque Lleras - ‬1 min walk

About this property

Hotel Helene

When you stay at Hotel Helene, you'll be in a fantastic location, only a five-minute walk from Lleras Park and Poblado Park. Also, Oviedo Shopping Center and El Tesoro Shopping Park are a short five-minute drive away. Fellow travellers say good things about the helpful staff and location.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:00 AM–8:30 AM
  • Restaurant
  • Private dining
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Luggage storage
  • Romance packages

Facilities

  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Outdoor furniture

Accessibility

  • Lift
  • Lift door width (centimetres): 230
  • Visual fire alarm
  • Well-lit path to entrance
  • Step-free path to entrance
  • 1 steps to reach property
  • Smooth flooring in room
  • Tile flooring in room

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down duvet
  • Premium bedding

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Champagne service
  • Meal delivery service
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Full breakfast is offered for an extra charge of approximately COP 25000 to 50000 per person
  • Late check-in between 10:00 PM and 5:00 AM can be arranged for an extra charge of COP 100000

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Frequently asked questions

Does Hotel Helene offer free cancellation for a full refund?

Yes, Hotel Helene does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Helene?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Helene?

Sorry, there's no on-site parking at Hotel Helene.

What are the check-in and check-out times at Hotel Helene?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.

Are there restaurants at or near Hotel Helene?

Yes, there's an on-site restaurant.

What's the area around Hotel Helene like?

Hotel Helene is a short 1-minute walk from Lleras Park and 5 minutes' walk from Poblado Park. Travellers say that this hotel is in a good location.

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Hotel Helene Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Water
Restaurant
Breakfast
Value
Bed
Air conditioning
Couples

What guests liked

  • Breakfast was amazing, with a great selection and convenient location. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!
Diego Jose Ortiz, 5-night trip

10/10 Exceptional

Everything ok
Eloisa, 2-night trip

10/10 Exceptional

Nice, location with a friedly staff
DIEGO, 5-night trip

10/10 Exceptional

Everything was close
David, 8-night trip

10/10 Exceptional

The hotel and staff was amazing! Love it
marcia, 1-night trip

8/10 Very good

Very good hotel to stay
Damian, 8-night trip

8/10 Very good

The hotel has an excellent location , the staff is very nice and the hotel room are good for the price
Roberto Leonel, 4-night trip

10/10 Exceptional

The place was very pretty and quiet, the staff was amazing excellent customer service
Michael, 3-night trip

10/10 Exceptional

Very convenient, close to everything
Karla, 2-night trip

10/10 Exceptional

amazing

Conveniently located , great location. amazing breakfast
LUIS, 7-night trip

10/10 Exceptional

Nice and cozy
ONEIL, 3-night trip

10/10 Exceptional

Rooms are small but very clean
Valentin Hidalgo, 2-night trip

10/10 Exceptional

Great Staff.
Richard, 3-night trip

10/10 Exceptional

A+ location & service

Great location, and service. Just steps away from a supermarket, gym, restaurants, and many clubs/pubs. Very friendly and attentive staff. I'd definitely stay there again and I would recommended to friends.
Hector L, 6-night trip

8/10 Very good

Hotel was really good, just need better AC units
Jorge, 1-night trip

10/10 Exceptional

Best staff
edward silvia, 5-night trip

10/10 Exceptional

Nice and cozy place. A little away from the crowd
sylvain, 2-night trip

10/10 Exceptional

Excellent!!

Very very good the whole staff was excellent and great .. Looking forward to retuning soon !! Close to all restaurants and nightlife!!!
KEJUAN, 7-night trip

10/10 Exceptional

The rooms are a bit smaller than they allowed but I wasn't in it much. The staff are great and the location was nice
Ryan, 6-night trip

10/10 Exceptional

Excellent
Jovita Vionette, 6-night trip

10/10 Exceptional

Great and friendly staff! I felt safe, felt at home. I’ll definitely recommend and visit again! Thanks Hotel Helene! Until we meet again!
Uwayne Andre O'Neil, 5-night trip

10/10 Exceptional

Had a great stay, the place is in a great location. The staff were great. And the staff member named Alex was great, he was extremely helpful for me personally and i really appreciate him!
Aaron, 2-night trip

4/10 Fair

A/C barely works so you will wake up sweating most days you stay here. Wi-Fi is very slow and inconsistent. It will be hard to work productively here. Staff was friendly. Location was very good. There is also a $50 fee everytime you bring an extra guest so keep that in my mind if you plan to enjoy the nightlife.
Jeffrey, 5-night trip

8/10 Very good

If You Want a Bed and a Shower, This is The Place

The room was very quaint (tiny) and the towel rack (aka bed) was just inches away from the shower door. My suitcase fit nicely on the stand by the door and I was easily able to squeeze in and out the door each day. The breakfast was terrific in a little cafe across the street. Service was good and the staff was very helpful.
Steven, 4-night trip

10/10 Exceptional

I had a blast at Hotel Helene in Medellin! I enjoyed the intimate atmosphere of this boutique hotel. The soul of the place is quite unique with "une élégance à la française" (a french touch). The staff is also amazing: special mention to Esteban from Front Desk and Xavier from the restaurant. You can't go wrong with this hotel. I can't wait to be back myself.
Max, 4-night trip