Nestled in the heart of El Poblado, Hotel Helene offers a warm welcome with a restaurant and convenient in-room WiFi. Enjoy luggage storage, an elevator, and the helpful staff that previous guests rave about.
Medellín Clinic - El Poblado - 8 min walk - 0.7 km
Santafé Mall - 2 min drive - 1.8 km
El Tesoro Shopping Park - 2 min drive - 1.9 km
Getting around
Medellín (MDE-José María Córdova Intl.) - 34 min drive
Poblado Station - 18 min walk
Restaurants
Ajiacos Y Mondongos El Poblado - 1 min walk
Alambique - 2 min walk
Desayunadero La 10 - 2 min walk
Mosquito - 1 min walk
El Altar - Parque Lleras - 1 min walk
About this property
Hotel Helene
When you stay at Hotel Helene, you'll be in a fantastic location, only a five-minute walk from Lleras Park and Poblado Park. Also, Oviedo Shopping Center and El Tesoro Shopping Park are a short five-minute drive away. Fellow travellers say good things about the helpful staff and location.
Languages
English, Spanish
At a glance
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Hotel size
20 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
Parents must have child's birth certificate and photo ID*
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Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING
Parking
No on-site parking
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Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 6:00 AM–8:30 AM
Restaurant
Private dining
Room service (limited hours)
Services
24-hour front desk
Luggage storage
Romance packages
Facilities
At least 80% of food locally sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Locally owned and organised tours and activities
Local culture and ecosystem education
At least 80% of lighting from LEDs
No plastic coffee stirrers
No plastic drinking straws
Reusable cups only
Reusable tableware only
Outdoor furniture
Accessibility
Lift
Lift door width (centimetres): 230
Visual fire alarm
Well-lit path to entrance
Step-free path to entrance
1 steps to reach property
Smooth flooring in room
Tile flooring in room
Room amenities
Be entertained
40-inch Smart TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Electric kettle
Iron/ironing board (on request)
Window screens
Sleep well
Down duvet
Premium bedding
Freshen up
Rainfall shower heads
Shower only
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
Food and drink
Champagne service
Meal delivery service
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Energy-saving switches
LED light bulbs
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Full breakfast is offered for an extra charge of approximately COP 25000 to 50000 per person
Late check-in between 10:00 PM and 5:00 AM can be arranged for an extra charge of COP 100000
Children & extra beds
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín
Frequently asked questions
Does Hotel Helene offer free cancellation for a full refund?
Yes, Hotel Helene does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Helene?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Helene?
Sorry, there's no on-site parking at Hotel Helene.
What are the check-in and check-out times at Hotel Helene?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.
Are there restaurants at or near Hotel Helene?
Yes, there's an on-site restaurant.
What's the area around Hotel Helene like?
Hotel Helene is a short 1-minute walk from Lleras Park and 5 minutes' walk from Poblado Park. Travellers say that this hotel is in a good location.
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Hotel Helene Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Water
Restaurant
Breakfast
Value
Bed
Air conditioning
Couples
What guests liked
Breakfast was amazing, with a great selection and convenient location. (3 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
29 Mar, 2025
This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!
Diego Jose Ortiz
Diego Jose Ortiz, 5-night trip
10/10 Exceptional
24 Feb, 2025
Everything ok
Eloisa
Eloisa, 2-night trip
10/10 Exceptional
10 Dec, 2024
Nice, location with a friedly staff
DIEGO
DIEGO, 5-night trip
10/10 Exceptional
17 Dec, 2024
Everything was close
David
David, 8-night trip
10/10 Exceptional
13 Oct, 2024
The hotel and staff was amazing! Love it
marcia
marcia, 1-night trip
8/10 Very good
10 Jul, 2023
Very good hotel to stay
Damian
Damian, 8-night trip
8/10 Very good
20 Feb, 2024
The hotel has an excellent location , the staff is very nice and the hotel room are good for the price
Roberto Leonel
Roberto Leonel, 4-night trip
10/10 Exceptional
13 Nov, 2023
The place was very pretty and quiet, the staff was amazing excellent customer service
Michael
Michael, 3-night trip
10/10 Exceptional
13 Nov, 2023
Very convenient, close to everything
Karla
Karla, 2-night trip
10/10 Exceptional
19 Feb, 2024
amazing
Conveniently located , great location. amazing breakfast
LUIS
LUIS, 7-night trip
10/10 Exceptional
30 Apr, 2024
Nice and cozy
ONEIL
ONEIL, 3-night trip
10/10 Exceptional
17 Feb, 2024
Rooms are small but very clean
Valentin Hidalgo
Valentin Hidalgo, 2-night trip
10/10 Exceptional
3 Feb, 2024
Great Staff.
Richard
Richard, 3-night trip
10/10 Exceptional
2 Jan, 2024
A+ location & service
Great location, and service. Just steps away from a supermarket, gym, restaurants, and many clubs/pubs. Very friendly and attentive staff.
I'd definitely stay there again and I would recommended to friends.
Hector L
Hector L, 6-night trip
8/10 Very good
21 Feb, 2024
Hotel was really good, just need better AC units
Jorge
Jorge, 1-night trip
10/10 Exceptional
25 Oct, 2023
Best staff
edward silvia
edward silvia, 5-night trip
10/10 Exceptional
9 Jul, 2023
Nice and cozy place. A little away from the crowd
sylvain
sylvain, 2-night trip
10/10 Exceptional
12 Nov, 2023
Excellent!!
Very very good the whole staff was excellent and great .. Looking forward to retuning soon !! Close to all restaurants and nightlife!!!
KEJUAN
KEJUAN, 7-night trip
10/10 Exceptional
4 Sept, 2023
The rooms are a bit smaller than they allowed but I wasn't in it much. The staff are great and the location was nice
Ryan
Ryan, 6-night trip
10/10 Exceptional
8 Jan, 2024
Excellent
Jovita Vionette
Jovita Vionette, 6-night trip
10/10 Exceptional
19 Jul, 2023
Great and friendly staff! I felt safe, felt at home. I’ll definitely recommend and visit again! Thanks Hotel Helene! Until we meet again!
Uwayne Andre O'Neil
Uwayne Andre O'Neil, 5-night trip
10/10 Exceptional
8 Aug, 2023
Had a great stay, the place is in a great location. The staff were great. And the staff member named Alex was great, he was extremely helpful for me personally and i really appreciate him!
Aaron
Aaron, 2-night trip
4/10 Fair
20 Aug, 2024
A/C barely works so you will wake up sweating most days you stay here. Wi-Fi is very slow and inconsistent. It will be hard to work productively here. Staff was friendly. Location was very good. There is also a $50 fee everytime you bring an extra guest so keep that in my mind if you plan to enjoy the nightlife.
Jeffrey
Jeffrey, 5-night trip
8/10 Very good
5 Mar, 2024
If You Want a Bed and a Shower, This is The Place
The room was very quaint (tiny) and the towel rack (aka bed) was just inches away from the shower door. My suitcase fit nicely on the stand by the door and I was easily able to squeeze in and out the door each day. The breakfast was terrific in a little cafe across the street. Service was good and the staff was very helpful.
Steven
Steven, 4-night trip
10/10 Exceptional
29 Oct, 2023
I had a blast at Hotel Helene in Medellin! I enjoyed the intimate atmosphere of this boutique hotel. The soul of the place is quite unique with "une élégance à la française" (a french touch). The staff is also amazing: special mention to Esteban from Front Desk and Xavier from the restaurant. You can't go wrong with this hotel. I can't wait to be back myself.