Bear with me....but I must let everyone know how grateful I am. I have traveled to Italy/Europe several times, and was staying with friends and family at Bologna Hotel, who were there for the first time. "The Plan" had been for me to arrive several hours earlier than them, and have things settled for their arrival. Of course, my flight was cancelled and theirs(on the other side of the country) was not. I immediately called the hotel with all my worries and concerns. They were so helpful and kind, and completely put me at ease with their sense of responsibility. They welcomed them and helped them find a family resturant that my family loved. Everyone was very happy the next day when I arrived, and I was relieved and grateful. Now for the hotel...extremely clean and quiet with an amazing staff that was always kind, courteous and helpful. The two men in the group raved about breakfast!! I thoroughly enjoyed it myself. The location is residentual, within easy access to public transporatation and if you don't mind some walking, not very far from the main attractions. I will always be grateful for Bologna's staff and will always recommend it. OF COURSE I will be returning to both Italy, Florence and Bologna Hotel!!