Great hotel by itself. Best location, beautiful view from the sky high windows. However, very disappointed with the front desk service at check in. We got the hotel at 3pm, and looked forward to fresh up in the room and getting ready for the night. By it says, we can check in after 2pm. However, after a long wait for only a few people in the line, I’ve been told that the room would not be ready for another hour. The front desk could not do anything to compensate but they would call me once the room was ready. No one called at the end. After dinner, the room was finally ready, but I had to wait for the front desk to check in again, as the system issue.