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ANA Crowne Plaza Kobe, an IHG Hotel

5.0 star property
Indulge in relaxation with a rejuvenating massage or take a leisurely stroll through the serene garden. Enjoy world-class dining options and discover why this hotel stands out for its exceptional service.

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for ANA Crowne Plaza Kobe, an IHG Hotel

View from room
Exterior
7 restaurants, breakfast, lunch, dinner served; Italian cuisine
7 restaurants, breakfast, lunch, dinner served; Italian cuisine
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Spa
  • Air conditioning
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • 7 restaurants and 3 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • 23 meeting rooms
  • 24-hour front desk
Feel at home
  • Fridge
  • Private bathroom
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Laundry facilities
The current price is S$115
includes taxes & fees
17 Feb - 18 Feb

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Suite, 2 Bedrooms, Club lounge access, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Bedrooms, Club lounge access, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • City view
  • Sleeps 5
  • 1 Single Bed

View all photos for Standard Room, 1 Single Bed, Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Smoking

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 15 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, blackout curtains

Premium Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Sofa bed - single
Blackout curtains
Shower/bath combination
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Business Room

In-room safe, desk, laptop workspace, blackout curtains

Business Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Room, 3 Single Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 3 Single Beds, Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Room, 3 Single Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 3 Single Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Club lounge access, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Club lounge access, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Shower/bath combination
Bidet
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Club lounge access, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Single Beds, Club lounge access, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Smoking, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, Multiple Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Club lounge access, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Club lounge access, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 6
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Premium Room, 1 King Bed, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Smoking, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, Multiple Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 6
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Standard Room, 2 Single Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, Smoking, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, Club lounge access, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Club lounge access, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 18 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, Multiple Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Sofa bed - single
Blackout curtains
Shower/bath combination
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Club lounge access, Mountain View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Club lounge access, Mountain View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Mountain view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Smoking

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 18 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Single Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Single Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Sofa bed - single
Blackout curtains
Shower/bath combination
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Double Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Shower/bath combination
Private bathroom
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Map
1-Chome, Kitano-cho, Chuo-ku, Kobe, Hyogo-ken, 650 0002

What's nearby

  • Shin-Kobe Ropeway - 1 min walk
  • Kobe Oji Zoo - 3 min drive
  • Meriken Park - 3 min drive
  • Kobe Tower - 4 min drive
  • Kobe Harborland - 5 min drive

Getting around

  • Kobe (UKB) - 17 min drive
  • Osaka (ITM-Itami) - 43 min drive
  • Osaka (KIX-Kansai Intl.) - 66 min drive
  • Kobe Kasuganomichi Station - 17 min walk
  • Kobe Sannomiya Station - 19 min walk
  • Kobe Nada Station - 30 min walk
  • Shinkobe Station - 4 min walk
  • Sannomiya Hanadokeimae Station - 20 min walk
  • Kasuganomichi Station - 25 min walk

Restaurants

  • ‪CoCo壱番屋 - ‬6 min walk
  • ‪珈琲屋 OB 新神戸店 - ‬4 min walk
  • ‪AiiA 2.5 Theater Kobe CAFE - ‬3 min walk
  • ‪Cafe FREUNDLIEB - ‬6 min walk
  • ‪吉野家 - ‬4 min walk

About this property

ANA Crowne Plaza Kobe, an IHG Hotel

At ANA Crowne Plaza Kobe, an IHG Hotel, you'll be a short five-minute drive from Meriken Park and Kobe Tower. Guests can be pampered with massages at the spa, and Restaurant & Bar LEVEL 36, one of 7 restaurants, serves Italian cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, an indoor pool and a fitness centre. The helpful staff and overall property condition get good marks from fellow travellers. The property is only a short walk to public transportation: Shinkobe Station is 4 minutes away.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 592 rooms
    • Arranged over 37 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (JPY 1500 per night)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 7 restaurants
  • 3 bars/lounges
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Toys
  • Bed rails

What to do

  • Shopping
  • Hiking/biking trails nearby

Working away

  • 23 meeting rooms
  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Wheelchair-width doorways

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers

Sleep well

  • Pillow menu
  • Blackout curtains

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Dining

Restaurant & Bar LEVEL 36 – This restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Kyoto Cuisine TANKUMA – On-site restaurant. Open daily.
Japanese KOBE NADAMAN – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Teppanyaki KITANO – This restaurant serves lunch and dinner. Open daily.
Casual Dining THE TERRACE – This restaurant serves breakfast, lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 3600 for adults and JPY 1800 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for JPY 2000.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds

Parking

  • Self-parking costs JPY 1500 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

ANA Crowne Plaza Kobe
ANA Kobe
Crowne Plaza ANA Hotel Kobe
Crowne Plaza ANA Kobe
Crowne Plaza Kobe
Kobe ANA Crowne Plaza
Kobe Crowne Plaza
Ana Crowne Plaza Kobe Hotel Kobe
Crowne Plaza ANA Kobe Hotel

Frequently asked questions

Does ANA Crowne Plaza Kobe, an IHG Hotel offer free cancellation for a full refund?

Yes, ANA Crowne Plaza Kobe, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at ANA Crowne Plaza Kobe, an IHG Hotel?

Yes, there's an indoor pool.

Are pets allowed at ANA Crowne Plaza Kobe, an IHG Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at ANA Crowne Plaza Kobe, an IHG Hotel?

Yes. Self-parking costs JPY 1500 per night.

What are the check-in and check-out times at ANA Crowne Plaza Kobe, an IHG Hotel?

Check-in start time: 3 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

What is there to do at ANA Crowne Plaza Kobe, an IHG Hotel and nearby?

Have fun with nearby activities such as hiking and mountain climbing. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. ANA Crowne Plaza Kobe, an IHG Hotel also has 3 bars and a sauna, as well as a fitness centre and a garden.

Are there restaurants at or near ANA Crowne Plaza Kobe, an IHG Hotel?

Yes, there are 7 on-site restaurants, featuring Italian cuisine.

What's the area around ANA Crowne Plaza Kobe, an IHG Hotel like?

ANA Crowne Plaza Kobe, an IHG Hotel is a short 4-minute walk from Shinkobe Station and 18 minutes' walk from Kobe Mosque.

ANA Crowne Plaza Kobe, an IHG Hotel Reviews

Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Increíble place
wonderful
Santiago, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kimi, 1-night trip
Verified Hotels.com guest review

6/10 Good

Did not like this place at all. Only stayed for convenience of Shinkansen. Junky toilet and sink. The sink was too low and gave me a sore back. There was a stool but who brushes their teeth sitting down. Limited dining options. Never staying here again.
Harold, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

DORIS VANESSA, 4-night trip
Verified Expedia guest review

8/10 Very good

Comfortable room
April, 3-night trip
Verified Expedia guest review

8/10 Very good

Open time for pool and sauna is between 9am and 7pm, not very convenient. Plus they also cost extra money. Breakfast buffet is very good. Gym is open 24hrs free of charge Location is perfect. A few mins walk from the train station shin Kobe.
yawei, 1-night trip
Verified Expedia guest review

2/10 Poor

This prperty is in dire need of an overall renovation. The rooms and in particular the carpet in all areas was filthy.
Katherine, 3-night family trip
Verified Expedia guest review

8/10 Very good

Nice clean and stuffs were polite and friendly. There were groceries store underneath hotel was very convenient
EDDIE, 10-night trip
Verified Expedia guest review

8/10 Very good

Decent for the money but the rooms need renovating.
Tiffany, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Erik, 3-night trip
Verified Expedia guest review

4/10 Fair

Very old and dated hotel
Chun Ying, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Jaime, 8-night trip
Verified Hotels.com guest review

4/10 Fair

The standard/regular room is dreadful. While the view from the window was nice, it didn't make up for dated facilities, dirty carpets, stained drapes, and yellowed bathrooms. You cannot adjust the air conditioner in your room, which hasn't been updated since the late 90s. For the price you pay, even for the standard room, you can stay in a much nicer hotel with better facilities. The proximity to the Shinkansen is nice, but the hotel is a maze and is extremely poorly marked. Getting to street level is frustratingly complicated. I understand that the more expensive club rooms may be nicer, but the standard rooms feel like a highway motel in the Florida panhandle. I am extremely fortunate that I only booked one night in this location. I checked out as early as possible, as I felt grimy just being in the room. I wanted to leave as soon as possible.
Stephanie, 1-night trip
Verified Expedia guest review

8/10 Very good

The carpet needs replaced. Room was Ok but a bad patch job made for tripping hazard. Hallway was very stained and had old Japanese Roykan smell. If you’ve ever stayed at one you know what I mean. Other than that. It was very clean and everything in the worked perfectly.
Richard, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Kae, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It’s conveniently located next to the train station!
William, 1-night family trip
Verified Expedia guest review

6/10 Good

KaPo, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Peaceful. Nice. Gym. Food. Ease of a meeting place
Hanzo, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Andrew, 1-night trip
Verified Expedia guest review

2/10 Poor

First this is absolutely NOT a 5 star hotel. It's supposed to be non-smoking but the place is so dated that the smell of cigars is EVERWHERE. The carpet is stained, old and smells bad. We were there and the AC was not working good so they brought us a portable one that was working but very noisy. It was 95 outside... Had to take colder showers in the middle of the night to try to stay cool and not sweaty. The volume of the tv, that only had 1 English-speaking channel was blocked at 25 and barely audible... The staff was really nice and tried to help the best they could but were not able to. They offered to move us to the room next door but since the AC is central, it would have been the same so we decided to go somewhere else. Not 1 negative thing to say about the staff. They were very nice but unfortunately this hotel is pass due for updates and renovations and NOT a five star.
sonya, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gisselle, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Needs an upgrade
KENNETH, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

Takayuki, 1-night trip
Verified Expedia guest review

10/10 Exceptional

mamiko, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Close proximity to the major railroad station
Midori, 1-night family trip
Verified Expedia guest review