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Canopy by Hilton Hangzhou West Lake

4.5 star property
Luxury hotel with restaurant, connected to a shopping centre, near West Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Canopy by Hilton Hangzhou West Lake

Lobby
Premium bedding, down duvets, minibar, in-room safe
Lobby
Exterior
Premium bedding, down duvets, minibar, in-room safe

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Connecting rooms available
  • Non-smoking
  • Air conditioning
  • Laundry facilities
  • Gym
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Laundry service
Feel at home
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Television
  • Garden
The price is S$147
includes taxes & fees
29 Dec - 30 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Business Suite, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Business Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony or patio
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

View from room

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 35 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Living area

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 47 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Single Room, 1 King Bed

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Terrace/patio

Sofitel Hangzhou Westlake

Pool
Airport transfer
Free parking
Free WiFi
8.4 out of 10, Very good, (422)
The price is S$173
includes taxes & fees
19 Dec - 20 Dec
Sofitel Hangzhou Westlake
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About the area

Map
2 Guohuo Road, Hangzhou, 310001

What's nearby

  • West Lake - 1 min walk
  • Wushan Night Market - 7 min walk
  • Broken Bridge - 3 min drive
  • Wulin Square - 3 min drive
  • Qinghefang Old Street - 3 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 33 min drive
  • Hangzhou Station - 9 min drive
  • East Railway Station (East Square) Station - 17 min drive
  • East Railway Station - 20 min drive
  • Longxiangqiao Station - 11 min walk
  • Ding'an Road Station - 12 min walk
  • Chengzhan Station - 18 min walk

Restaurants

  • ‪Dairu Queen - ‬1 min walk
  • ‪西湖一号 - ‬1 min walk
  • ‪金橘餐厅 - ‬1 min walk
  • ‪优格物语 - ‬1 min walk
  • ‪满记甜品 - ‬1 min walk

About this property

Canopy by Hilton Hangzhou West Lake

Canopy by Hilton Hangzhou West Lake offers a fantastic location, putting you only steps from West Lake. After a workout at the 24-hour fitness centre, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a terrace and a garden. Public transportation is only a short walk: Longxiangqiao Station is 11 minutes and Ding'an Road Station is 12 minutes.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 160 rooms
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bike hire

Facilities

  • Built in 2020
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • Lockers available
  • Banquet hall
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance
  • Area rugs in room
  • Smooth flooring in room

Room amenities

Be entertained

  • 52-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Electronic bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately CNY 138 per person

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Canopy By Hilton Hangzhou West
Canopy by Hilton Hangzhou West Lake Hotel
Canopy by Hilton Hangzhou West Lake HANGZHOU
Canopy by Hilton Hangzhou West Lake Hotel HANGZHOU

Frequently asked questions

Does Canopy by Hilton Hangzhou West Lake offer free cancellation for a full refund?
Yes, Canopy by Hilton Hangzhou West Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Canopy by Hilton Hangzhou West Lake?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Canopy by Hilton Hangzhou West Lake?
Yes, there's free self parking.
What are the check-in and check-out times at Canopy by Hilton Hangzhou West Lake?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Canopy by Hilton Hangzhou West Lake and nearby?
Canopy by Hilton Hangzhou West Lake has a 24-hour fitness centre and a garden.
Are there restaurants at or near Canopy by Hilton Hangzhou West Lake?
Yes, there's an on-site restaurant.
What's the area around Canopy by Hilton Hangzhou West Lake like?
Canopy by Hilton Hangzhou West Lake is in Shangcheng, a short 1-minute walk from West Lake and 7 minutes' walk from Wushan Night Market.

Canopy by Hilton Hangzhou West Lake Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

It was an amazing stay in canopy by Hilton. The service and cleanliness were tip top! One of the cleaner actually helped me to fold my clothes, it’s my first encounter with such detailed cleaning, I gave her a tip for such amazing initiative .I didn’t like the breakfast buffet it is disappointing.
Reven, 5-night business trip
Verified Hotels.com guest review

4/10 Fair

Super hot in the room
Room is hot like sauna, even when we adjust temperature to 20-22 degrees, room temp is still 26 degrees!! We informed the staff and they told us nothing can be done as air con is central control!! We were told to open the window!!! Or use the fan they provide. When we requested for change in the room, we were told that it will be the same and may be worse because other rooms, may not even be able to open the window!! It’s a terrible experience especially coming from Hilton and not other random hotel.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.
XIAO, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

The hotel is very modern, the room is very spacious. There is even Robert room service! Very convenient location. But there is an overnight bar across the street and it can get really noisy in early mornings. The car honks, people talking and laughing, woke me up every night.
Fangwei, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Very innovative!! It’s like a hidden gem!
XING ZHONG, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Whang Lay, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Andrew, 2-night trip
Verified Expedia guest review

8/10 Very good

The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.
Verified Expedia guest review

4/10 Fair

The room was so small that we paid for an upgrade
Gerald Teong Giap, 4-night trip
Verified Expedia guest review

8/10 Very good

Great Food and Nice Hotel
Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.
Rishi, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Fancy hotel attached to night clubs
The hotel is very new and fancy. Service staff are helpful and attentive. The location is desirable. However, the hotel is not for everyone: there are two night clubs that are part of the building complex (and it is not a very big building.) We stayed over the weekend and both nights I did not sleep. The music did not bother but the noise after the club closed at 4am. Taxis sounding their horns and people talking / laughing loudly on the street until 430am or so. Not for older travellers.
song, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel great stay
We had a fine stay. We checked in on Saturday around noon time n it was quiet busy but the staff was able to provide the room within one hour n helped bring our luggage to the room. We were also given extra two hours late check out while bringing the baby w us. All staffs in the hotel were nice n super friendly including the doorman n restaurant team. The team was definitely well trained. Very good stay.
Frances Yu, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good stay
Great hotel, brand new with a good breakfast. Rooms were comfortable and attractive. Hotel staff was kind and helpful.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nice New Hotel
Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people
Hua, 1-night trip
Verified Hotels.com guest review

8/10 Very good

SHUJI, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

yin shan, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Sunhee, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ka Wai, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hong Phill, 4-night trip
Verified Hotels.com guest review

6/10 Good

woojin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

7-night business trip
Verified Hotels.com guest review

8/10 Very good

4-night business trip
Verified Hotels.com guest review

6/10 Good

I loved the design, the staff (young, fun and very careful). The location per se is also fantastic, next to the XiHu; but I think the humidity is a real problem. They have put dehumidifiers everywhere but still, it smells a bad. Therefore, I think I have paid way too much for an hotel that has such a problem… that’s not good for your health. I stayed just 1 night.
Sara, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nga Wai, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

NV ENTERTAINMENT, 1-night trip
Verified Hotels.com guest review