2/10 Poor
13 March 2023
A Big disappointment; The staff are the redemption
We expected a five star experience - we were very very disappointed. We arrived and although we had booked a room with a balcony and a beach view the room we were given overlooked a building site, with a slice of the beach visible. The room itself was very underwhelming, it was quite grotty inside. The flooring was cheap laminate, there was an unpleasant smell and the bathroom was dated and grotty. The furniture was scraped and damaged and the walls were completely bare. We were then met by Jason in guest services who went above and beyond to get us a nicer room that met our expectations which was that we were staying in a 5 star hotel. Jason moved us to an executive room on a higher floor without the balcony and this was definitely a more comfortable room. Jason could not have been more accommodating and tried to resolve the matter successfully for us. One of the main reasons we booked the David Intercontinental was to avail of the pool overlooking the beach and we were very very disappointed to see that it was closed and there was no notification to us as customers in advance warning us that this was the case. We were really disappointed with the quality of this hotel and considering the price for a basic room it is not worth the money we paid. The staff were really lovely and went over and beyond for us but the hotel itself was a huge disappointment. Would not stay here again and would not recommend it.
Karen
Karen, 4-night trip
Verified Hotels.com guest review