10/10 Exceptional
18 December 2024
Best service/staff/stay
We had such a nice stay here in December and I was so grateful to have chosen this hotel. The customer service was great. The staff was so helpful and friendly from start to finish. The cleaning staff was very kind, the front desk personnel was so helpful and professional, the restaurant staff was great, even the bartender was amazing and helpful. We felt very welcomed and well taken care of. The breakfast buffet had lots of options. There are lockers for luggage in case you need to store luggage as you wait for a room or after checking out. The water stayed hot in the shower. The room was clean. The spa was a great experience. Free parking was nearby, just down the block. The cafe attached to it was amazing. The lobby is cute and cozy. WiFi worked well. We were even able to see the Northern Lights from our bedroom window!!! The only minor issues were that the beds weren’t that comfortable but they were okay. Also, we weren’t able to get Netflix to work while we were there.
Elsa
Elsa, 7-night family trip
Verified Hotels.com guest review