Hotel was generally excellent, in a good location, very close to MRT station and attractions. Staff were friendly and helpful particularly Venessa at the reception/front door area, who was proactive and helpful in providing useful local advice and getting around Singapore and Malaysia. Nancy's room keeping was of a high standard, but I suspect the days she was not around, house keeping good but not excellent.
Some constructive feedback:
1) a bit of mould noted on tile grout in the shower area.
2) better variety of breakfast should ideally be provided including more local dishes, given hotel prices and stature. This point had been documented by previous travellers
3) For the type of hotel, bidets or toilet hose water pipe should be provided alongside the toilet.
Hope this is useful.
Regards,
Shyam