4/10 Fair
18 January 2025
Room was like a hostel
We arrived - the staff were amazing. We went to our room. Total disappointment when opening the door. The room had grubby carpet. Small bathroom and only shower gel no hair products. Worse there is no storage - we had to live out of our suitcase literally for 4 days. We asked to change rooms to one without carpet as my daughter has allergies and they were immediately triggered by the carpet. This was facilitated extremely efficiently. The replacement room was exactly the same but without carpet and if you don’t pay to
Upgrade to overlook the bins!!!! The room wasn’t cleaned the 4 nights we were there - unless you pay extra. Sheets not being changed is fine but 4 nights with the same tiny towels was not great. The breakfast is fine. We only ate dinner there once as it was cold and not very tasty. The afternoon cake is the same every day. The saving grace for the hotel is the staff and the location.
Nicole
Nicole, 4-night family trip
Verified Hotels.com guest review