The hotel is brilliant overall. The room was big and clean, with the needed toiletries. The heating might be too warm for my partner and me, and we had to leave the balcony door open to let in fresh air. We definitely love the Japanese balcony and onsen bath. The food for dinner and breakfast was local and delicious. It's easier to get to the hotel if you drive. The hotel does provide shuttles. It would be better if the young staff could learn better English as there were plenty of international tourists. It did create some funny embarrassment. For instances, I was not given my pair of shoes but wooden sandals to wear in order to park my car properly in the right parking space; I was not given my room keys during check-in though we were in a hurry to dine. To our surprise, the staff member with the best English was the young lady serving us at the restaurant. We'd like to thank her for this. (P.S. I do speak some Japanese.) Overall, it was a great experience, and we enjoyed the stay.