8/10 Very good
10 May 2023
Comfortable stay but the service falls well short
The hotel is very comfortable but the service really disappoints. There are not nearly enough front desk staff and the ones that I dealt with were stressed out and unhelpful. Having to wait 30 mins to check in and then dealing with a grump is an extremely poor experience. Similar experience regarding transport, the staff won't call you a taxi - your choices are to either take an overpriced hotel car for the day or walk down the long driveway and find a tuk-tuk - not great when you have luggage. Finally, I had no incidental charges on check out but the hotel held the $60 deposit for a full month (even after following up by email weeks after check out), which I find completely unacceptable. The service is nothing close to what you would expect in a 5 star hotel - you'd probably find more helpful staff in a guesthouse.
Patrick, 1-night trip
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