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Hotel Karen

5.0 star property
Luxury hotel in Hangzhou with 2 restaurants and pool bar

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Photo gallery for Hotel Karen

Exterior
Exterior
Garden views
Exterior
Ecotours
Escape to a tropical paradise at Hotel Karen, where crystal-clear waters and powdery white sand meet luxurious comfort. Unwind with a cocktail at the poolside bar or rejuvenate in the sauna after an invigorating boat tour.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Electric vehicle charging point
  • Gym
  • Laundry facilities
  • Air conditioning
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Marina
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Sauna
  • Free use of bicycles
  • Seasonal outdoor pool
  • Children's pool
  • Pool bar
  • Business centre
  • 4 meeting rooms

Feel at home (6)

  • Children's pool
  • Playground on-site
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Lakeview Suite

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Lakeview Suite

Highlights

Balcony or patio
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 89 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Quadruple Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Presidential Quadruple Room, 2 Bedrooms

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
  • 175 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds, 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Twin Lakeview

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Twin Lakeview

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Lakeview Family Suite

Premium bedding, down duvets, pillow-top beds, minibar

Lakeview Family Suite

Highlights

Balcony or patio
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 131 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Family Suite with Garden Lake View

Premium bedding, down duvets, pillow-top beds, minibar

Family Suite with Garden Lake View

Highlights

Balcony or patio
Garden
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 131 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds and 1 King Bed

Similar properties

Exterior

Hilton Hangzhou Qiandao Lake Resort

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.6 out of 10, Excellent, 77 reviews
The price is S$96
includes taxes & fees
27 Mar - 28 Mar
Hilton Hangzhou Qiandao Lake Resort
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About the area

Map
No. 999, Mu Zhou Road, Thousand Island Lake Town, Chunan County, Hangzhou, Zhejiang, 311700

What's nearby

  • Qiandao Lake - 3 min walk - 0.3 km
  • Shijatang Park - 12 min drive - 11.8 km
  • Qiandao Lake Forest Oxygen Bar - 12 min drive - 10.0 km
  • Qiandaohu National Forestry Park - 13 min drive - 12.6 km
  • Weiping Ferry Terminal - 16 min drive - 13.9 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 117 min drive

Restaurants

  • ‪红红汤瓶馆 - ‬4 min drive
  • ‪千岛湖钓鱼岛 - ‬7 min drive
  • ‪金风农庄 - ‬5 min drive
  • ‪千岛湖东庄大酒店 - ‬13 min drive
  • ‪杭州淳安千岛湖湖心亭度假村 - ‬6 min drive

About this property

Hotel Karen

A great choice for a stay in Hangzhou, Hotel Karen features a marina. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at 千岛湖餐厅, one of 2 restaurants, which serves Chinese cuisine and is open for breakfast, lunch and dinner. A poolside bar, a fitness centre and a sauna are other highlights at this luxurious hotel.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 98 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: noon
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Electric vehicle charging point on site
    • Height restrictions apply for on-site parking
    • On-site garage
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • Private dining

Travelling with children

  • Children's pool
  • Playground
  • Local/corner shop
  • Children's games
  • Toys
  • Lifeguard on-site

What to do

  • Boat tours
  • Personal watercraft (motorised)
  • Shopping

Working away

  • Business centre
  • 4 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fitness centre
  • Seasonal outdoor pool
  • Designer shops on-site
  • Marina
  • Sauna
  • Wine-tasting room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Dock

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Bathroom emergency pull cord
  • Well-lit path to entrance

Room amenities

Be entertained

  • 43-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's slippers

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Bulk dispenser for toiletries

Special features

Dining

千岛湖餐厅 – This poolside restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
咖啡亭 – This bar overlooks the garden.

Fees & policies

Refundable deposits

  • Deposit: CNY 3000.0 per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately CNY 160 per person

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • The seasonal pool is open from June to September

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a smoke detector and a security system on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

Also known as

Hotel Karen Hangzhou
Karen Hangzhou
Hotel Karen Hotel
Hotel Karen Hangzhou
Hotel Karen Hotel Hangzhou

Frequently asked questions

Does Hotel Karen offer free cancellation for a full refund?

Yes, Hotel Karen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Karen?

Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel Karen?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Karen?

Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.

What are the check-in and check-out times at Hotel Karen?

Check-in start time: 2:00 PM; check-in end time: noon. Check-out time is noon. Express check-out is available.

What is there to do at Hotel Karen and nearby?

Have fun with on-site activities such as cycling and boat tours. Enjoy amenities such as a seasonal outdoor pool, a sauna and a fitness centre. Hotel Karen also has a picnic area and a garden.

Are there restaurants at or near Hotel Karen?

Yes, there are 2 on-site restaurants, featuring Chinese cuisine, garden views and poolside dining.

Does Hotel Karen have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Karen like?

Hotel Karen is located a short 3-minute walk from Qiandao Lake.

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Hotel Karen Reviews

Reviews

9.4

Exceptional

10/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

YANG, 1-night trip

8/10 Very good

This hotel has its unique design and is full of its own friendly culture. It is a little bit far from the downtown area but because of that it is located in a quite environment. I can see the staff members tried their best to serve and they should be recognized.
2-night trip

10/10 Exceptional

管家式服务，贴心周到
一不当心选了千岛湖当地最贵的酒店，hotel karen 迄今为止住过服务最贴心，最有特色的精品五星酒店，外观像个碉堡或是厂房，还有一扇像似生了锈的铁门，私密性极高，尽显低调奢华。整个酒店拥有环保理念，有自己养植的蔬菜和禽类，夏天可以上岛上采摘，临走还能带上一篮。全程管家式服务，现场摆放刚消过毒的杯具和洗漱用品。整个酒店大多都使用了木质材料，连牙刷都是木质的，化妆包都是牛皮纸做的，每年都使用最好的植物木腊油做养护。环保理念无处不在，服务细致到位，希望明年尽快实现网红酒店的目标和无人机送餐的这块项目
lei, 2-night trip