6/10 Good
29 December 2024
Okay stay, good price for a week
Good price for the hotel. It was clean and comfortable and very neat looking on the inside. There was always someone at the front desk who greeted us. Javier also provided us some recommendations for Teotihuacan tours upon request. The location is prime and between the big park and the rest of the restaurants on Rio Lerma. The room is really large; like a small apartment. If you plan to prepare some minor food, there is a kitchenette for our type room.
Some things that could be improved: Check-in took a while (over 10 mins), from verification of ID, copying the IDs, filling out additional "paperwork", and payment. We were promised wine when we entered, but none was available. I tried to call the front desk about this, but the phone was disconnected, so I had to go back down, where they apologized and had some delivered later. Some lights had to be plugged in to work, and the shower seemed to leak onto the bathroom floor overtime.
The biggest issue was the Wi-Fi (which each room seemed to have individual networks), but ours was abysmally slow. Sometimes loading basic webpages took minutes.
Overall, a good stay and my family enjoyed it. I wish there was some additional minor upkeep and better internet by the hotel between stays, but overall it was a pleasant experience if you're willing to part with some creature comforts.
Walter
Walter, 6-night family trip
Verified Hotels.com guest review
