I upgraded to stay in a room with a private plunge pool, the pool was broken on arrival, it took them over a day to fix and clean it, then when we started using it - we were asked to stop as it was using too much power, I would not have upgraded to this room type had I known I wouldn't have been able to use it at all. the room was clean enough, but not comfy, the staff could be friendlier and more welcoming, we were one of very few couples there over the weekend, and it didn't feel hospitable, despite them not being busy