2/10 Poor
21 December 2024
Let down by broken heating and smelly drains!
On arrival the hotel room seemed fine and clean, despite having to wait quite a long time due to one lift being out of service.
Unfortunately when we returned to our room at midnight, the smell of drains was horrendous, I can only assume this was because we left the sink plug open which wasn’t on arrival. Also the room AIRCON was broken it was absolutely freezing. The staff did bring us a very small oil radiator which warmed the room slightly by 7am. We contemplated leaving and going home or finding another hotel which we definitely would have had it not been so late. We had to sleep fully clothed, with a robe on that was in the room.
The next day the reception staff was apologetic and had even complained about being so cold themselves, they offered a 20% discount but I will be seeking a full one.. I think it’s appalling that staff are having to work in such cold conditions. The hotel is obviously in need of some maintenance. It’s a shame as the location and bar, etc and even the rooms are nice other than this.
Given the circumstances, I feel my stay did not meet the standards I expected from The Cube. I would appreciate it if you could address these issues and provide full compensation for the inconvenience caused.
Jack
Jack, 1-night trip
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