6/10 Good
Oct 27, 2024
Just an average hotel with a lot to improve
Location was good, Deluxe King room was spacious and comfortable. However the bathroom could have been a lot better. The design made it flood easily after showering and the bath towels were very worn out and thin. Not much amenities in the room, no mini bar either and very thin walls that make it very noisy from the hallways, neighboring rooms and lobby level restaurant. Our interaction with the front desk was disappointing too. Nobody from the hotel staff helps you open the hotel door even if you are struggling with your luggage, they just watch. Also during check out they insisted to charge us in Peruvian currency vs USD and tried to use and exchange rate that would have made the final charge in USD around 15% higher than what we booked, when I raised the issue they admitted they use a higher exchange rate so be aware of that
Verified traveler
3-night trip
Verified Hotels.com guest review