Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive
Puebla–Cholula Tourist Train Terminal - 24 min walk
Restaurants
El Mural de los Poblanos - 2 min walk
Tortas Meche - 2 min walk
Attico 303 - 2 min walk
Comal Cocina de Antojo - 1 min walk
Miel de Agave - 3 min walk
About this property
Hotel Puebla Plaza
Hotel Puebla Plaza offers a fantastic location, putting you a short five-minute walk from Zócalo de Puebla and Puebla Cathedral. Free WiFi is an added perk, and guests looking to stay active can experience the nearby hiking/biking trails. This Colonial hotel is also within a short drive of Cuauhtemoc Stadium and Angelopolis Commercial Center.
Languages
English, Spanish
At a glance
Hotel size
37 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Express check-in/out available
Check-out time is 11:30 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
24-hour room service
What to do
Ecotours nearby
Golf lessons nearby
Hiking/biking trails nearby
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
1 building/tower
Colonial architecture
Accessibility
Handrails in hallways
Handrails in stairwells
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
Television
Digital TV channels
Home comfort
Ceiling fan
Iron/ironing board
Sleep well
Blackout curtains
Turndown service
Premium bedding
What to enjoy
Garden
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Electrical adapters/chargers
More
Daily housekeeping
Access via exterior corridors
Fees & policies
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Puebla Plaza
Puebla Plaza
Hotel Puebla Plaza Hotel
Plaza Hotel Puebla
Hotel Puebla Plaza Puebla
Hotel Puebla Plaza Hotel Puebla
Frequently asked questions
Are pets allowed at Hotel Puebla Plaza?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Puebla Plaza?
Sorry, there's no on-site parking at Hotel Puebla Plaza.
What are the check-in and check-out times at Hotel Puebla Plaza?
Check-in start time: 2 PM; check-in end time: 7:00 PM. Check-out time is 11:30 AM. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Hotel Puebla Plaza and nearby?
Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours.
Does Hotel Puebla Plaza have any outdoor private spaces?
Yes, every room features a garden.
What's the area around Hotel Puebla Plaza like?
Hotel Puebla Plaza is in Puebla Historic Center, a short 2-minute walk from Zócalo de Puebla and 3 minutes' walk from Puebla Cathedral.
Hotel Puebla Plaza Reviews
Reviews
6.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
7.4/10
Staff & service
6.6/10
Amenities
6.4/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
10/10 Exceptional
11 October 2024
Francisco
Francisco, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 September 2024
Giovanna
Giovanna, 1-night trip
Verified Expedia guest review
6/10 Good
7 May 2024
Cheap hotel to stay in downtown…
Carlos
Verified Expedia guest review
2/10 Poor
9 July 2023
Doors Closed upon arrival.
We found the hotel Closed upon arrival. Had to booked another one in emergency. Reported immediately to Hotels.com. This case is pending resolution.
Montserrat
Montserrat, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
20 January 2023
I showed up at 4pm to check in and nobody was there to open the door for me. So i went to lunch and came back half an hour later.
Leaning lady opened the door and informed me that nobody was working and she didnt know when somebody would be at the desk to check me in.
Pretty infuriating!
Javier Antonio
Javier Antonio, 2-night trip
Verified Expedia guest review
2/10 Poor
6 October 2022
Hannali
Hannali, 1-night trip
Verified Orbitz guest review
2/10 Poor
6 October 2022
Carlos
Carlos, 1-night trip
Verified Hotels.com guest review
6/10 Good
17 December 2021
Marcus
Marcus, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 October 2021
Visit Puebla!
My experience here was great. The gal in the front desk was amazing in providing detailed recommendations on getting around the city and provided sources for day trips.
Jose
Jose, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
30 September 2021
David
David, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 June 2021
Elisa
Elisa, 2-night trip
Verified Hotels.com guest review
8/10 Very good
18 November 2019
Fantastic location
I stayed here twice and had a good experience both times. The reception and cleaning staff are wonderful and you can't beat the central location.
Justin
Justin, 2-night trip
Verified Hotels.com guest review
8/10 Very good
13 November 2019
Fantastic location
The reception and cleaning staff here were really excellent, but speak limited English. The location can't be beat as it is less than a block from the cathedral and walkable to the historic center sites of interest. The only improvements I would make would be to include a bathmat with the daily linens, have a towel rod or hook in the bathroom, and to have a shelf near the bathroom sink for putting toiletries. I will definitely stay here the next time I'm in Puebla!
Justin
Justin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 March 2019
Puebla Plaza
Great location
Osvaldo
Osvaldo, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
15 December 2018
Comfortable, clean and central place to stay
We were lucky enough to get a room during a very busy weekend and stayed one night only. The room was big, comfortable, and clean. The water was hot, the hair products good and despite the crowded streets, it was very quiet for us to rest a while. For three friends traveling together, it was a good budget/comfort pick. No elevator, so be mindful of heavy luggage. Nevetheless, the concierge helped with the bags and getting taxis.
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
10 December 2018
Poor assistance
The service it was nice but in the night I was in need of assistance and nobody respond to my call.
claudia
claudia, 1-night trip with friends
Verified Hotels.com guest review
4/10 Fair
13 August 2018
Good location in downtown Puebla, rooms and beds too small, no wi-fi
Verified traveller
1-night trip
Verified Expedia guest review
4/10 Fair
7 December 2017
Over priced poor hotel
Small rooms without phone or facing outside windows. The whole hotel smells to chlorine. No extra sets of sheets, blankets. Reception won't pick up the phone if there is no more vacancy even if you are a guest already
Juan Pablo
Juan Pablo, 1-night romance trip
Verified Hotels.com guest review
2/10 Poor
11 September 2017
Horrible hotel, we pay for junior suite with double bed and they give us a very small tittle room with only one bed. very small bathroom.
we ask for a extra pillow and the answer NO we don't have extra pillows.
Adelle
Adelle, 2-night trip
Verified Orbitz guest review
8/10 Very good
4 April 2017
Very nice colonial feel, very good location right where you want to be.
Verified traveller
Verified Expedia guest review
6/10 Good
4 January 2017
Perfect hotel in downtown.
The price is perfect. I think we have what we pay. The place is kid of old, but is part of the architecture.
Friar Luis
Verified Orbitz guest review
10/10 Exceptional
26 September 2016
The personal was always polite
Linda
Verified Hotels.com guest review
8/10 Very good
2 May 2016
April 2016
Overall, very good.
The exception was consistent poor WiFi reception.