2/10 Poor
12 January 2025
This place needs a wrecking ball. Horrible unsafe
This stay was absolutely horrible and the fact that I couldn't get to anyone at Hoteld.com to try to reverse and change my location was even worse than that. This place was horrible our first room had a big leak in it. The staff wouldn't let us go in the room first they walked us to the room looked in the room close the door and said they had to find us another room. The second room we went to we had to climb up three flights of steps because the elevators were broken to get to the room. The stairwells were definitely horrifying unsafe and dangerous for anyone to walk through. It really needed work really bad very unsafe. Once we got to the room the bathroom was unsanitary unsafe as well as the refrigerator was full of rough on the outside of the refrigerator I asked for Ocean view room and if I look out over the palm trees on my tippy toes I could actually see the ocean. After complaining about that room the staff was not happy when I asked for another room. We are still trying to get a hold of hotels.com and trying to relocate to a different resort but no answers via chat or phone. So we got to our last room and we had plumbing situations. Got sick off of the food. Now I have back eggs because of doing the flights of steps because the elevator was broke. Then I ask for laundry room which they said they had and there's a spooky unsafe laundry room with only a washer no dryer. Wanted to soak in the hot tub because of my back the hot tub wasn't working. Wanted to paddle boat b
Zebrah
Zebrah, 3-night trip with friends
Verified Hotels.com guest review
