I went to this resort to celebrate my 40th Birthday. Arriving of course the lobby was beautiful. You’re greeted with a butler who will assist you during your stay . The room we had which was a signature room was not the best . Although it’s the cheapest , it still should’ve been up to par . The sink was broken a bit , the mirror was in bad shape . There were ants in the shower , in the room, on the night stands . We saw 2 roaches come from under the couch . There were no plugs , just usb ports for charging . They serve the same breakfast daily and food and it’s mostly cold . It’s cultured based food so tourists like me wouldn’t like it much . You can only eat at 2 restaurants with reservations and the serving of food is so small and I didn’t eat it. The glasses and utensils were dirty so it’s best to ask for a new set and drink from a plastic cup. The staff that only speaks Spanish sucks their teeth due to misunderstanding and they won’t serve you . My spouse and I experienced a lot of the staff overlooking us and catering more to the Hispanic cultures . We spoke up but it didn’t change anything . If someone ( staff ) say , free this or that , run like hell. It’s a trick to get you to a private area and get you to invest in a timeshare there . They were asking for $19,000 -$ 24,000 . It’s a set up ! One thing I will highlight is the butler Juan Mejia I had did make sure I had a birthday banner on my door and complimentary champagne .