Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 30 min drive
Veracruz Central Station - 11 min walk
Restaurants
Gran Café de la Parroquia - Malecón - 3 min walk
Restaurant "El condimento" del Hotel Emporio - 1 min walk
Jochos de la Naval - 5 min walk
Sunset Coffee & Beers - 6 min walk
Plaza gastronómica el refugios del pescador - 4 min walk
About this property
Emporio Veracruz Hotel
Emporio Veracruz Hotel features a rooftop terrace and puts you within a five-minute walk of Veracruz Harbour. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights include 2 outdoor pools, an indoor pool and a poolside bar. Fellow travellers say great things about the helpful staff and location.
Languages
English, French, Italian, Spanish
At a glance
Hotel size
223 rooms
Arranged over 9 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Minimum Spring Break check-in age is 18
Children
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
WiFi and wired internet access in public areas*
Free wired internet access in rooms
Parking
On-site self-parking (USD 10 per night)
Wheelchair-accessible parking and van parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7 AM–noon
3 restaurants
Bar/lounge
Poolside bar
Swim-up bar
Room service (limited hours)
Snack bar/deli
Travelling with children
Children's pool
Playground
What to do
Shopping
Ecotours nearby
Golf lessons nearby
Hiking/biking trails nearby
Mountain biking nearby
Skydiving nearby
Working away
24-hour business centre
Meeting rooms
Conference space (1787 square feet)
Services
24-hour front desk
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
2 buildings/towers
Built in 1952
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Fireplace in reception
Television in common areas
Health club
2 outdoor pools
An indoor pool
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Wheelchair-accessible
Lift
Wheelchair-accessible parking
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Well-lit path to entrance
Room amenities
Be entertained
DVD player
32-inch plasma TV
Cable TV channels
Films for purchase
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout curtains
Soundproofed rooms
Premium bedding
What to enjoy
Balcony
Separate sitting area
Freshen up
Private bathroom
Shower only
Bidet
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free wired Internet and WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Special features
Spa
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Fees & policies
Optional extras
WiFi is available in guest rooms for USD 15 per night (rates may vary)
WiFi is available in public areas for USD 15 per night (rates may vary)
Wired internet access is available in public areas for USD 15 per night (rates may vary)
Buffet breakfast is offered for an extra charge of approximately USD 18 for adults and USD 10 for children
Parking
Self-parking costs USD 10 per night
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
Emporio Hotel
Emporio Hotel Veracruz
Emporio Veracruz
Emporio Veracruz Hotel
Hotel Emporio
Hotel Emporio Veracruz
Hotel Veracruz Emporio
Veracruz Emporio
Veracruz Hotel Emporio
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel Veracruz
Frequently asked questions
Does Emporio Veracruz Hotel offer free cancellation for a full refund?
Yes, Emporio Veracruz Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Emporio Veracruz Hotel?
Yes, there are 2 outdoor pools, an indoor pool and a children's pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Emporio Veracruz Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Emporio Veracruz Hotel?
Yes. Self-parking costs USD 10 per night.
What are the check-in and check-out times at Emporio Veracruz Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Emporio Veracruz Hotel?
No, this hotel doesn't have a casino, but Casino Codere Boca del Río (8-min drive) and Big Bola Casino (10-min drive) are both nearby.
What is there to do at Emporio Veracruz Hotel and nearby?
Have fun with activities such as hiking, mountain biking and skydiving, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Emporio Veracruz Hotel also has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Emporio Veracruz Hotel?
Yes, there are 3 on-site restaurants.
Does Emporio Veracruz Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Emporio Veracruz Hotel like?
Emporio Veracruz Hotel is in Malecon, a short 5-minute walk from Veracruz Harbour and 7 minutes' walk from Zócalo. Travellers love the hotel's prime location.
Emporio Veracruz Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Very good
15 November 2024
Nice hotel, some room for improvement
The hotel is on a prime spot by the pier. Nice and clean overall. The windows are not fully noise insulated so a ship being loaded with large metal pipes overnight kept making clanking noises during the process. The parking is across the property and not clearly marked so we had to drive in the messy traffic around that block twice until we went into the hotel to find exactly where the parking was. Should have a sign. The room reservation said parking included but they still charged 20 pesos a night which I just paid not worth arguing a dollar. The room did not have a safe in the closet, and the soap bars were missing so had to ask for some. The whole place bans smoking everywhere on the premises including the balconies if that's important to you.
Jorge
Jorge, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 November 2024
It was an amazing stay. My room had an amazing view of the see, the hotel was super clean and close to everything.
Arlette
Arlette, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
19 October 2024
JOAQUIN
JOAQUIN, 1-night trip
Verified Hotels.com guest review
8/10 Very good
18 October 2024
It was nice. I’m always amazed as to how long it takes to check in.
JOAQUIN
JOAQUIN, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
15 October 2024
Arlette
Arlette, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
19 September 2024
Belisario
Belisario, 1-night trip
Verified Hotels.com guest review
8/10 Very good
16 September 2024
Joaquin P
Joaquin P, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
26 August 2024
Nice hotel
Francisco
Francisco, 1-night trip
Verified Expedia guest review
10/10 Exceptional
25 August 2024
Excellent hotel! This is where I will be staying every time I visit in the future. The room was very clean, I had an amazing view, parking was easy, food was amazing! I definitely recommend this hotel. I have already told all my friends and family they should stay here when visiting. Staff was very friendly as well. I parked in the parking garage and didn’t have to drive anywhere since there is so much to do in the area. Thank you!
Daisy
Daisy, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
25 August 2024
Nice place
YERALDIN
YERALDIN, 1-night trip
Verified Expedia guest review
10/10 Exceptional
24 August 2024
Very good
Carlos
Carlos, 6-night trip
Verified Expedia guest review
10/10 Exceptional
20 August 2024
ok
MARIANO
MARIANO, 3-night trip
Verified Expedia guest review
10/10 Exceptional
18 August 2024
NORA
NORA, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 August 2024
We had a great stay, wonderful view and friendly/ helpful staff
Arianna
Arianna, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
5 August 2024
Alan
Alan, 4-night trip
Verified Expedia guest review
6/10 Good
5 August 2024
Eric
Eric, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 August 2024
Good
Adrian
Adrian, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
4 August 2024
Susan
Susan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 July 2024
Angela
Angela, 1-night trip
Verified Hotels.com guest review
4/10 Fair
29 July 2024
Hotel rooms are nice and clean. The hotel does feel old.
The service in general was very poor.
Took me 45 min to be able to check-in. A room with the specifications I had reserved was not available, and the staff were not accommodating at all.
I ordered room service for breakfast, even after a confirmation call for the order, half of what I ordered didn’t arrive. When they finally brought the rest, they brought what I had specifically asked not to due to food allergies. By the time the whole order arrived (and cutlery which was also missing) it was already time for me to leave.
There was never any follow-up on requests or comments.
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 July 2024
Socorro
Socorro, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 July 2024
Excellent hotel with good size swimming pool and authentic restaurant.