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Grand Hyatt Scottsdale Resort

4.5 star property
Luxury resort in Gainey Ranch with 4 restaurants and 10 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Scottsdale Resort

10 outdoor pools, open 6:00 AM to 11:00 PM, pool cabanas (surcharge)
Exterior
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
Fireplace
Couples treatment room(s), sauna, hot tub, steam room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Parking available
  • Bar
  • Connecting rooms available
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • 4 restaurants and 2 poolside bars
  • 4 bars/lounges
  • Full-service spa
  • 10 outdoor pools and 2 hot tubs
  • Breakfast available
  • Health club
  • Free use of bicycles
  • Beach towels
  • Valet parking
  • Children's pool
  • Waterslide
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The price is S$556
includes taxes & fees
30 Dec - 31 Dec

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Blackout curtains
  • 37 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Mountain View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Premium bedding
Blackout curtains
  • 37 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Mountain View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Premium bedding
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Palm)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite (Palm)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
  • 60 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Signature)

Living area

Suite (Signature)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Blackout curtains
  • 111 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Fountain Court)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite (Fountain Court)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Blackout curtains
Sofa bed
  • 81 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio (with Firepit)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Patio (with Firepit)

Highlights

Patio
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Blackout curtains
  • 37 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Hospitality)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite (Hospitality)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Blackout curtains
  • 84 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Premium bedding
Blackout curtains
  • 36.4 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Casita)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room (Casita)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
  • 112.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 Queen Beds with Sofa bed)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room (2 Queen Beds with Sofa bed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Premium bedding
Blackout curtains
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Courtyard View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Courtyard View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Courtyard View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Courtyard View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Renovated in 2024
Premium bedding
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
7500 E Doubletree Ranch Rd, Scottsdale, AZ, 85258

What's nearby

  • OdySea Aquarium - 6 min drive - 5.1 km
  • Kierland Commons - 7 min drive - 7.0 km
  • Talking Stick Resort Casino - 8 min drive - 7.2 km
  • Scottsdale Fashion Square - 8 min drive - 8.1 km
  • Camelback Mountain - 13 min drive - 12.6 km

Getting around

  • Scottsdale, AZ (SCF) - 13 min drive
  • Sky Harbor International Airport (PHX) - 22 min drive
  • Phoenix, AZ (DVT-Phoenix Deer Valley) - 26 min drive
  • Mesa, AZ (MSC-Falcon Field Municipal) - 27 min drive
  • Chandler, AZ (CHD-Chandler Municipal) - 31 min drive
  • Mesa, AZ (AZA-Phoenix - Mesa Gateway) - 39 min drive

Restaurants

  • ‪Dairy Queen - ‬2 min drive
  • ‪Village Tavern - ‬8 min walk
  • ‪Pomo Pizzeria Napoletana - Scottsdale - ‬9 min walk
  • ‪Panera Bread - ‬11 min walk
  • ‪Famous 48 - ‬8 min walk

About this property

Grand Hyatt Scottsdale Resort

At Grand Hyatt Scottsdale Resort, you'll be within a 10-minute drive of Kierland Commons and Talking Stick Resort Casino. You can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy. Other highlights at this luxurious resort include 10 outdoor pools, a health club and a fitness centre. Fellow travellers love the helpful staff.

Languages

Croatian, English, Filipino, French, Hindi, Italian, Russian, Serbian, Spanish

At a glance

Hotel size

  • 496 units
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 23 kg per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured uncovered on-site valet parking (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Mini golf
  • Pool gate
  • Fence around the pool
  • Lifeguard on-site

What to do

  • Tennis
  • Fitness classes
  • Pro golf lessons
  • Golfing
  • Mini golf
  • Rock climbing
  • Shopping
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Skydiving nearby

Working away

  • 48 meeting rooms
  • Conference centre (90000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool cabanas (surcharge)
  • Beach towels
  • Golf cart on-site
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1986
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • Health club
  • Adjacent to a golf course
  • Golf driving range on-site
  • 10 outdoor pools
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • 2 hot tubs
  • Massage/treatment rooms
  • Water slide
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • 65-inch LED TV
  • Premium digital channels
  • First-run films
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Meal delivery service
  • Mini fridge
  • Microwave (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Spa Avania has 19 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open selected days. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Sandbar – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
H2Oasis – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Canyon Market – On-site café. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • Deposit: USD 200 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 57.01 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach towels
    • Concierge service
    • Fitness centre access
    • Fitness/yoga classes
    • Health club access
    • In-room bottled water
    • In-room coffee
    • Phone calls (may be limited)
    • Pool access
    • Shuttle service
    • Sporting facilities or equipment

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 11.50 to 23.50 for adults and USD 4.5 to 9.5 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Microwaves are available for USD 25 per night

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation (may vary based on length of stay)

Parking

  • Uncovered valet parking costs USD 35 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Gainey Ranch Hyatt Scottsdale
Hyatt Gainey Ranch Resort
Hyatt Gainey Scottsdale
Hyatt Regency Gainey Ranch
Hyatt Regency Gainey Ranch Scottsdale
Hyatt Regency Resort Gainey Ranch
Hyatt Regency Scottsdale Gainey Ranch
Hyatt Regency Scottsdale Resort Gainey Ranch
Hyatt Resort Gainey Ranch
Scottsdale Hyatt Regency
Gainey Ranch
Gainey Ranch
Hyatt Gainey Ranch Resort
Hyatt Regency Scottsdale Resort Spa at Gainey Ranch
Hyatt Regency Scottsdale Gain
Grand Hyatt Scottsdale
Grand Hyatt Scottsdale Resort Resort
Grand Hyatt Scottsdale Resort Scottsdale
Grand Hyatt Scottsdale Resort Resort Scottsdale
Hyatt Regency Scottsdale Resort Spa at Gainey Ranch

Frequently asked questions

Does Grand Hyatt Scottsdale Resort offer free cancellation for a full refund?
Yes, Grand Hyatt Scottsdale Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Hyatt Scottsdale Resort?
Yes, there are 10 outdoor pools and a children's pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at Grand Hyatt Scottsdale Resort?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 23 kg per pet. There's a charge of USD 150 per accommodation, per week. Service animals are exempt from fees.
Is parking offered on site at Grand Hyatt Scottsdale Resort?
Yes. Valet parking costs USD 35 per night.
What are the check-in and check-out times at Grand Hyatt Scottsdale Resort?
Check-in start time: 4:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an on-site casino at Grand Hyatt Scottsdale Resort?
No, this resort doesn't have a casino, but Talking Stick Resort Casino (8-min drive) and Casino Arizona (15-min drive) are both nearby.
What is there to do at Grand Hyatt Scottsdale Resort and nearby?
Have fun with on-site activities such as rock climbing and cycling, and practise your swing on the tennis courts. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Grand Hyatt Scottsdale Resort also has 2 poolside bars, 4 bars and a health club, as well as spa services, a picnic area and a garden.
Are there restaurants at or near Grand Hyatt Scottsdale Resort?
Yes, there are 4 on-site restaurants, featuring pool views and poolside dining.
What's the area around Grand Hyatt Scottsdale Resort like?
Grand Hyatt Scottsdale Resort is located on the waterfront in Gainey Ranch. Popular attractions include Arizona State University, which is 16 minutes away by car.

Grand Hyatt Scottsdale Resort Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Tavis, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kathy, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Paeton, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Efraim, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wendy, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely grounds, phenomenal service
Recently updated, this (now) Grand Hyatt was terrific. Even at full capacity it never felt crazy busy - lots of room at the pools. They were on tail end of a long reno so some food outlets not open. Rooms were big, clean and sunny. Nice Balmain products for those into amenities. Pools are great and kids will love the water slide. Food is good (menus are slightly limited vs something like JW or Fairmont). Service is AMAZING. From the poolside staff to front desk to valet, every single person was friendly and helpful. Best I’ve ever seen, including 5 stars (this is more 4 star).
Jennifer, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wanda, 3-night trip
Verified Hotels.com guest review

6/10 Good

Mommy and me trip
We arrived and got the wrong room, the hotel blames it on hotels.com and hotel.com did nothing to accommodate. I will never use both again.
William, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

This property was under construction, and we were not informed. In the profile for the reservation, it stated there were four restaurants at this hotel. There was only one open during our entire stay. The elevators were dirty from construction. With the construction workers using them. The floors were dirty. The spa pool and the pond were green with algae. It was horrible I got bit by a bug at the spa pool. No live entertainment as they’ve had in the past. This trip was not what I paid for or expected. I feel you (Hotels.com) and the hotel Hyatt should have been upfront. I feel Hyatt was negligent for withholding this information for not Informing their guest of there construction. And notifying 3rd party rentals of what condition the hotel was in. I tried to upload photo it would not let me. You can send a link and I can send them.
Carnatie, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Costruction starting at 5:30 am. Not good!
Michael, 2-night trip
Verified Hotels.com guest review

6/10 Good

When the renovation is done I am sure it will be lovely. That being said, it is undergoing MAJOR renovation. They really should at least alert guests through email when they book. The pool area and rooms are mostly done, but the rest of the hotel looks like a construction zone. At the very least give a credit, or rooms should be steeply discounted. I almost booked JW Desert Ridge since the prices were basically the same, but Hyatt was closer to my plans. Wishing now I would have just booked JW. It should however be noted that all of the staff was wonderful! It must be difficult for them to do their jobs in a construction zone.
John, 2-night trip
Verified Hotels.com guest review

6/10 Good

Dont go until renovations are complete
The property was under construction which was more of an inconvenience than we thought it would be. Lots of noise, smells, and detours. No real place to eat on site, that wasn't a meeting room. The staff by the pool was fun. I didn’t expect with the room being 400 a night still that the resort would be so inferior ambiance wise from what it normally is.
Steven, 1-night family trip
Verified Hotels.com guest review

6/10 Good

It was no surprise that stay at a hotel under construction would be a challenge. A little more than expected. Basically guest room was wonderful and the pool. This was my primary reason for the stay. You are welcomed by a desk in the lobby and plywood construction walls everywhere. Travel was challenging, go to elevator 1 to 4 floor, then find a long hall in a maze of halls to elevator 2 to go to your room or lobby. After 4 days I started to remember the route. I did not experience a lot of noise, as they just ended the jack hammer stage. This is major Construction, by my observation look at mid November before everything is complete. Room for improvement is signage for canyon market, sign on inside of tinted glass you can see in day time and in a strange location. I did not know until the 4 day they had a sit down Resturant. Same issue no sign. What Hyatt did right, most maids, front desk super nice. Super helpful saved my wife when in evening went to pick up a pizza elevator took her to a construction area and she was lost in total darkness at night. Thank goodness she called from desk and the manage on duty rescued her poor pizzas guy waited 20 minutes for her to get to him. Exceptional employees Aaron at the pool wonderful personally and I going to assume Indian/ Hispanic lady at Canyon Cafe Monday-Wednesday was absolutely wonderful. These 2 people make a difference and made a bad situation a lot better. Hyatt they both deserve a free dinner in your new Resturant
Martin, 5-night family trip
Verified Orbitz guest review

6/10 Good

New pools are fantastic. Remodeled rooms are very nice. Renovation of lobby, restaurants and many hallways were a major inconvenience and unsightly. Basically, a nice pool with a clean room hidden on a construction site.
James, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The staff here went above and beyond for us. This time of year is off-peak so we had the pool complex mostly to ourselves & that was amazing. The food & drinks were delicious, service was impeccable, and our room was very high end with Balmain toiletries. Very pleased!
Jessica, 1-night trip
Verified Expedia guest review

6/10 Good

This used to be our favorite resort in Scottsdale. Not sure we'll stay again. First, Expedia listed a room that wasn't even available, so we're chasing a refund for the extra we paid. Second, when we got there the credit card machines weren't working for incidentals, so they asked us to come back the next day, which we had every intention of doing. They called and woke us up the next morning to get credit card information the next morning, and when we didn't answer, they SENT SOMEONE TO OUR ROOM to try and get it. They left a letter asking us to cooperate with them. When we left to get brunch, we gave them a credit card to have on file, like we had intended to the whole time. The hotel is under construction, which is irritating, but will end at some point, so I try not to hold it against them. We did have to go up the elevator to the 4th floor, cross the hotel, and take a second elevator down to the 3rd floor to get to our room, which felt a little extreme, but I could look past that too. The thing that bothered me is that their renovations to "improve" the hotel have included removing all of the best parts of their pool. They used to have these amazing greek style structures and they removed them. Now the pool is only so-so instead of amazing. Our newly renovated room had a throw pillow someone had cut with a knife, and a ring on the table that housekeeping hadn't bothered cleaning. Food was overpriced for the quality. Overall just not a pleasant experience. Staff was great
Harmony, 2-night romance trip
Verified Expedia guest review

2/10 Poor

The renovations was a mess
Moana, 1-night trip
Verified Expedia guest review

2/10 Poor

Pools was excellent for kids, but the bed was uncomfortable, kept waking up from back hurting. For and $300 night resort I figured y’all would have an nice comfortable bed
Loren, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Cesar, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Grace, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Renovations without notification when booking.
Joseph, 5-night romance trip
Verified Expedia guest review

2/10 Poor

Unfortunately this was an awful/terrible experience. The hotel was under major renovation . The hotel smelled and during this time you could hear banging nonstop, smell of paint (had major headaches my entire stay). Guests were coughing in the hallway from the construction. I felt unsafe and have no idea what chemicals my family breathed in during our stay. We couldn’t get to our room multiple times because they would shutdown the elevator and staircase. Couldn’t even bring the car upfront to unload and reload our luggage. There was. Not restaurant, lobby, main bar, gift shop, areas to sit and relax. This hotel should have been “not in service” It was such a bad experience and this is a shame you would subject a family on vacation in this manner. We travel often for my husband job and this was beyond disappointing. I have autoimmune disease and severe asthma unfortunately and this hotel was not idea for my already health issues. This information should have been provided when booking this hotel.
Desiree, 3-night family trip
Verified Expedia guest review

4/10 Fair

Construction was inconvenient. Elevators were down. The hotel was extremely noisy with Children
Yousef, 2-night trip
Verified Expedia guest review

6/10 Good

Expedia failed to tell us that the whole hotel was under construction elevators were not working, had to lug all of our luggage up three flights of stairs only banquet halls used as restaurants were open Thankfully pools were in working order and were awesome
robert, 2-night family trip
Verified Expedia guest review