Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Minimum check-in age – 21
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed (dogs only, up to 11 kg per pet)*
Service animals welcome
Internet
WiFi in public areas*
Wi-Fi (speed: 50+ Mbps) in rooms*
Parking
On-site valet parking (USD 45 per day; includes in/out privileges)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Height restrictions apply for on-site parking
Other information
Designated smoking area (fines apply)
The Reach Key West, Curio Collection by Hilton Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very good
7 January 2025
Very nice property. Modern design and upbeat. Spacious room but bathroom set up not ideal given all the space they had. AC output not great. Decent gym area. Restaurants very good. Sister property is nicer but was great being able to access their amenities.
Glen
Glen, 4-night trip
Verified Hotels.com guest review
6/10 Good
7 January 2025
Room view was not accurate. Really no view. Room faced the other rooms.
Verified traveller
2-night trip
Verified Hotels.com guest review
4/10 Fair
3 January 2025
Great location, terrible customer service
Check delayed till 5.30 pm, concierge did not deliver luggage to the room for another 2 hours, we paid for a 3 bed room but housekeeping did not get the third bed ready, so ended up just with the king bed. Toilet over flushed at 4.30 in the morning flooding the bathroom, nobody attended to this till 10.30 am despite repeated requests. Housekeeping never came to dry up the toilet either. Terrible terrible guest servicing for $1500 per night charges. The hotel is badly managed with limited to no staff. The hotel needs to focus on improving customer service instead seems to be more focussed on charging abnoxious rates for terrible service. The location is brilliant but the stay was highly compromised by the services and the inconvenience throughout the stay.
Kirtika
Kirtika, 1-night trip
Verified Hotels.com guest review
8/10 Very good
29 December 2024
Check in was very slow and very odd. The person that checked us kept saying if we didn’t like our room we could switch… for a fee. There ended being nothing wrong with the room so it seemed to be just a way to get more money above an already expensive price…the balcony door wouldn’t close but they fixed it right away… there was an issue with our cabana but they took care of that too. Restaurant was good. Beach was nice with no rocks but it was too cold to swim.
Amy
Amy, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
28 December 2024
A great getaway for couples
We loved the food at the restaurant and cocktails on the beach. The beach front is beautiful and the sand is perfect everyday. Service was great with friendly staff everywhere.
issam
issam, 2-night trip
Verified Hotels.com guest review
6/10 Good
17 December 2024
They need new mattress, my back is killing me
nicola
nicola, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 December 2024
Prabhjot
Prabhjot, 3-night trip
Verified Hotels.com guest review
4/10 Fair
11 December 2024
Avoid, disgraceful customer service Stay elsewhere
Not worthy of the Hilton Franchise.
The attitude of the staff was generally very poor.
Had it not have been for the intervention of Michelle Belton we'd have checked out at day 1.
There are far better hotels in Key West & this one is resting on its laurels from a by gone era.
We had some complaints & were assured the General Manager would visit us personally, he didn't make contact & wasn't available! Instead he sent a bell boy with a couple of bottles of water & some biscuits! How arrogant! Don't expect your room to be cleaned until around 7:00pm & if you dare to say you booked & paid for a room with a sea view the response could. be (as it was with us) "well if you can see the sea from your room you should think yourself lucky"! As a result of the attitude here we cancelled the bookings we had with Hilton for the remainder of our stay as a point of principle. If it's the only Hotel in Key West then choose a different destination. Avoid
Steve
Steve, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 December 2024
Kristi
Kristi, 7-night trip
Verified Hotels.com guest review
8/10 Very good
28 November 2024
Matt
Matt, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 October 2024
Wonderful place to stay, close to all that happens
Beautiful property, ocean side with wonderful food and service.
Brian
Brian, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 October 2024
Peter J.
Peter J., 2-night trip
Verified Hotels.com guest review
2/10 Poor
8 October 2024
Maria
Maria, 2-night trip
Verified Expedia guest review
10/10 Exceptional
7 October 2024
Return trip to the Reach. We absolutely love it and will go back. The entire staff bar were all amazing. Only had one working elevator. Funny enough, even that one did not work both when we check in and out with our luggage.
Thomas
Thomas, 4-night trip
Verified Expedia guest review
10/10 Exceptional
6 October 2024
After we setlled in we went to beach,pool and top restaurant all at once that was very nice and convenient.
william
william, 1-night trip
Verified Expedia guest review
10/10 Exceptional
6 October 2024
Very pleasant and responsive staff. Pool and beach very nice.
Francis
Francis, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
3 October 2024
property well maintained and very pretty.. Be4ach was very nice, even though we were there while Hurricane Helene passed by.
Karan Murphy
Karan Murphy, 4-night romance trip
Verified Expedia guest review
8/10 Very good
2 October 2024
John
John, 2-night trip
Verified Expedia guest review
10/10 Exceptional
2 October 2024
Shabekun
Shabekun, 1-night trip
Verified Expedia guest review
8/10 Very good
30 September 2024
Loved the private hotel beach and many things were walking distance.
Our room was way in the back of the property and was far, but when the AC broke, they upgraded to a room close to the elevator with a much better view.
Tom
Tom, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
27 September 2024
Iuliia
Iuliia, 2-night trip
Verified Expedia guest review
10/10 Exceptional
26 September 2024
This beautiful, romantic, quiet hotel is the Atlantic side of Key West. I Cannot say enough about the staff, their customer service is amazing and endless! The hotel is Close enough to all the shops and restaurants but yet far enough away it’s quiet. I absolutely recommend this hotel and will no doubt stay there again.
Jessica Kay
Jessica Kay, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 September 2024
Love that you have access to the Hilton Casa Marina amenities. That place is gorgeous and it was nice to pay the lower price at the curio and be able to use the amenities at casa Marina. Curio was walking distance to everything duvan street has to access and is one of the only properties with its own beach. The room was super spacious! Staff was attentive and friendly. Highly recommend.
actavia
actavia, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
23 September 2024
Amazing stay. Property was beautiful. Though bathrooms were a little outdated and rusty.
Melissa
Melissa, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 September 2024
Everything was wonderful. We were celebrating our anniversary and The Reach made it very special! Highly recommend!