The staff were so amazing, friendly and welcoming. Front desk, Reservations, Room Service, the lounge/restaurant, maintenance; everyone we encountered was polite and helpful.
The location was great too. Can see the Brooklyn St. Bridge but it was quiet at night! No honking, no loud neighbours, no sirens. Lots of eating options in a funky/historic area. Subway a short walk away. Financial area a short walk. China Town and Little Italy a short walk. The ferry to Brooklyn a very short walk.
Hotel was clean and well appointed. The bed was really comfortable.