4/10 Fair
30 Mar, 2025
Room did NOT MATCH pictures. Toilet paper to be used on the floor. Holder not on wall. No bath gel/soap in bathroom or room. No fridge. Not pullout bed/sofa. Asked for a cot, told get a queen air mattress, just a twin. Hot tub did not work. No one around to ask for more linens for her air mattress. Paid to leave next morning at 11. 9 or 9:30 and got a knock on the door wanting to know if we could leave sooner due to hired someone to come fix toilet paper holder. I left before 11 but paid to stay til 11. No temperature control in the room. No ide where that is. Room hot and humid all night. Got a fan to put in room. Was told ceiling fan worked. It does but only if you leave the light on above the bed all night. The switch hooked to the light is also hooked to the fan. We could not use ceiling fan, because would n have to leave main light on all night. Wanted to upgrade to a cabin, but no one there to ask. We stayed in executive suite. I was disappointed. Hoping refund will be issued.
TINA
TINA, 1-night trip