4/10 Fair
30 October 2023
Disappointed
Stayed with family for 3 nights. Property was generally clean and comfortable, however there were a few issues during my stay which were not resolved after a series of messages and phone calls: TV not working, ceiling lights stopped working, only two sets of towels provided for 3 guests. The property management team was responsive enough but not able to provide adequate or timely solution. Also the property was on the ground level, facing one of the main traffic paths in Woking, so it would not have been my choice had I known it.
Nicole
Nicole, 3-night trip