Rakuten STAY Kyoto Station puts you in a great location, within a 15-minute walk of Kawaramachi Street and Kyoto Tower. Also, Kiyomizu Temple and Pontocho Alley are a short five-minute drive away. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: Kujo Station is 11 minutes and Tofukuji Station is 11 minutes.
Languages
Chinese (Mandarin), English, Japanese, Korean
At a glance
Hotel size
27 rooms
Arranged over 10 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 10:00 AM
Contactless check-out
Special check-in instructions
The front desk is open daily from 9:00 AM - 6:00 PM
Guests will receive an email 5 days before arrival with check-in instructions and an access code; front desk staffed during limited hours
Towels are not provided for children age 5 and younger.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Travelling with children
Children stay for free (see details)
Services
Front desk (limited hours)
Facilities
1 building/tower
Built in 2021
Accessibility
Lift
Wheelchair-accessible public bathroom
Closed-captioned TV
Lever door handles
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
43-inch flat-screen TV
Digital TV channels
Netflix
Hulu
Streaming services
Home comfort
Climate-controlled air conditioning and heating
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Electronic bidet
Soap and shampoo
Hairdryer
Toothbrush and toothpaste
Toilet paper
Stay connected
Free WiFi
Phone
More
Mobile key entry
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A city tax may be collected at the property. The city tax ranges from JPY 200–1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
On-site parties or group events are strictly prohibited.
Guests can rest easy knowing that there's a fire extinguisher, a security system and window guards on-site.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Rakuten Stay Kyoto Kyoto
Rakuten STAY Kyoto Station Hotel
Rakuten STAY Kyoto Station Kyoto
Rakuten STAY Kyoto Station Hotel Kyoto
Frequently asked questions
Does Rakuten STAY Kyoto Station offer free cancellation for a full refund?
Yes, Rakuten STAY Kyoto Station does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Rakuten STAY Kyoto Station?
Sorry, pets aren't allowed.
Is parking offered on site at Rakuten STAY Kyoto Station?
Sorry, there's no on-site parking at Rakuten STAY Kyoto Station.
What are the check-in and check-out times at Rakuten STAY Kyoto Station?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 10:00 AM. Contactless social distancing and check-out are available.
What's the area around Rakuten STAY Kyoto Station like?
Rakuten STAY Kyoto Station is a short 4-minute walk from Kyoto Station and 11 minutes' walk from Kyoto Tower.
Rakuten STAY Kyoto Station Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
19 October 2024
Tara
Tara, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 July 2024
Great staff and convenient location
Diana
Diana, 3-night family trip
Verified Expedia guest review
6/10 Good
16 July 2024
Basic budget Kyoto hotel
This is definintely a budget stay location. A short walk from the train station once you know where you are going. The rooms are smallish and basic and not that comfortable, although the automated access process may suit some travellers.
Beds were a little form for our liking and the pillows insubstantial making the sleep quality not the best.
The location is a little awkward from the station unless you get the right exit and it feels a little isolated to much of what is happening in Kyoto.
Graham
Graham, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 June 2024
Staff were friendly.
AKI
AKI, 12-night family trip
Verified Expedia guest review
10/10 Exceptional
17 May 2024
Clean and convenient
QING
QING, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
20 April 2024
YUK TING
YUK TING, 3-night trip
Verified Expedia guest review
8/10 Very good
15 April 2024
Room was really cramp but clean with amenities provided efficiently Hachiyo San the receptionist was super friendly n helpful so it more than made it a very home away from home for our four nights in Kyoto
Chiewhui
Chiewhui, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
14 April 2024
This property is in a quiet neighborhood situated only a few blocks from Kyoto Station. The entrance is small and looks like a small convenience store, and was a little hard to find. The staff saw us struggling and came to our aid. It was too early to check in so we stored our luggages which they later brought to our room. The hotel gave off vibes as a small family owned business with great service.
The building feels new and the amenities were complete. It more than exceeded my expectations. I would stay again given the location, cleanliness, service and amenities.
Norman
Norman, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
10 April 2024
The only downside is they dont do cleaning on a daily basis unless you stay more than 4 days. Have to pack your own trash and put the towels outside in order to have fresh towels. 10-15minutes walk distance from the JR station. Need to key in password to enter at night hence it can he quite a hassle if you are stuck checking in after 6pm. No food or drinks in the vicinity if u need at night. Have to walk a distance in the cold to the nearest lawson which is 5-10mins away.
Chiew Xuan
Chiew Xuan, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
5 January 2024
This hotel is located a few blocks away from Kyoto station. It is very easy to find and there are multiple bus options around. Keep in mind that after a certain time in the evening there is no receptionist and you will need to check in via a tablet. There is no room key and they provide a code instead (to get into your room and the hotel after hours). There is a mini “store” on the first floor which you can purchase quick items while a receptionist is there. Overall a great experience. I would definitely book this hotel in the future.
Madenn
Madenn, 4-night romance trip
Verified Expedia guest review
8/10 Very good
6 December 2023
Nice stay but checkin was not easy
The hotel looks new. The biggest problem I encountered was checking in. Not easy when I had to do it on my own after the receptionist had left for the day. After struggling for a while I got instructions via FaceTime/Zoom. Then I was asked to send a copy of my passport. I was shocked since I had done it two or three days prior. The hotel’s computer system was that slow?
Other than that the stay was fine. The room was relatively good-size and the hotel is conveniently located.
Verified traveller
8-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 November 2023
Friendly staff and walkable to many shrines
Sriram
Sriram, 1-night family trip
Verified Expedia guest review
8/10 Very good
29 October 2023
Hotel is more spacious than most Japanese hotel. The shower and toilet area is separated which I like tremendously. I was given a room at level 10 and it gives a good view of Kyoto tower & Kyoto station. There’s a small convenience stall in the checkin reception running from 9am-6pm. They are price quite affordably.
Expedia website state the hotel will email me 5 days before my stay about checkin instructions but that didn’t happened. So you need to email the hotel to receive matters about checkin.
Otherwise all things are good.
Chun Sing
Chun Sing, 11-night romance trip
Verified Expedia guest review
8/10 Very good
13 October 2023
Very new and clean. A little longer to walk from the rain station though. Staffs are friendly n check in and check out is easy. Check out timing at 10am is a little earlier than most hotel, no laundry facilities is one downside of the hotel.
Wiann
Wiann, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
27 August 2023
The light switch for the room should have been near the entrance of the room instead of near the bed.
Toilet paper and tissue paper is too thin. It’s so difficult to use as you need to fold many many times in order get enough paper to use.
Other than the above, the property is in a very convenient location, just about 10 mins walk from Kyoto station. It is very clean and has a reasonable price.
Will come here again
Jenny
Jenny, 4-night family trip
Verified Expedia guest review
8/10 Very good
26 May 2023
Hotel was good. Location was okay. Would be better if there was laundry as well.
Kevin
Kevin, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 May 2023
Pleasant hotel nice room
Automatic check in out of hours which was a bit off a faff when tired, but worked fine. Great room and toiletries, no room service to tidy up for but clean towels every day. Reception had a shop open until 6pm and a microwave with cutlery etc. Staff were friendly and helpful when we checked out. Located near the main station and 15 min walk from the underground, 7-11 very close.
Wendy
Wendy, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 November 2022
stella
stella, 3-night trip
Verified Hotels.com guest review
8/10 Very good
12 January 2022
Verified traveller
5-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 October 2024
Clean, well organized hotel. Helpful and nice stuff. Perfect location. I definitely recommend the place.