Aloft Knoxville West

Newer property so great condition. Nothing else stood out though. Disappointed there weren’t Marriott “perks”, no room upgraded for platinum elite and no concierge room. Because of covid there was a “grab and go” breakfast that consisted of an orange and 2 Saran-wrapped mini muffins. I’d rather eat in a buffet line than those muffins someone handled.

Check in was great and the night crew were lovely. On the other hand, I've never been so mistreated during check out. We called down and confirmed a late check out the night before but the message was not recorded. When the front desk called to have us leave (before our agreed upon late check out time), the misunderstanding led to threats. The woman instantly had an awful attitude with us and threatened to call the cops if we didn't leave immediately. We agreed to leave with no issue and then she showed up at our door, threatening us again. She eventually apologized for her behavior since it was the fault of the late night attendant for not writing down the message of our late check out. But it was too late for us and our stay was ruined. Otherwise, we loved the hotel and planned to visit again. Due to the WORST checkout, we will NOT be back to the Aloft in Knoxville.

Bed and pillows were very comfortable

I’ve stayed at Aloft hotels before, and this one just seemed like a copy/paste of the model but nothing stood out as special and customer service was basic. The outdoor fire pit didn’t work, the bar was completely shut down, and no breakfast. Bed was comfortable and TV was big, but room was small. I wouldn’t stay again.

Pet friendly but really need more grass area for pet walking.

There was no hand soap or sanitizer during my stay in the room which was disappointing. However the bed was nice, check in was quick.

My 13 year old son loved the 55 inch TV in the room. The pool table in the lobby was a treat as well. The staff was excellent and helpful. The COVID-19 precautions in place were good.

After checking into the hotel I found a pair of scissors, socks and automotive part in the drawer of a dressor. The room had not been cleaned properly and was not stocked with coffee or sugar. This was a 2 night stay. I had requested my room to be cleaned on three different occasions on my second day. After every requet the receptionist reassured me that it wll be done. At 1130pm I arrived to my room and it had not been made or restocked. The receptionist on the phone asked me to go down and pick up towels shampoo and body wash. They didnt even have the courtesy to bring it to my room. In the morning I realized there was no coffee as the prior day the room supplies had been used and not restocked. Again I had to fo down and pick it up the supplies as they would not offer to bring it upstairs.

After checking into the hotel I found a pair of scissors, socks and automotive part in the drawer of a dressor. The room had not been cleaned properly and was not stocked with coffee or sugar. This was a 2 night stay. I had requested my room to be cleaned on three different occasions on my second day. After every requet the receptionist reassured me that it wll be done. At 1130pm I arrived to my room and it had not been made or restocked. The receptionist on the phone asked me to go down and pick up towels shampoo and body wash. They didnt even have the courtesy to bring it to my room. In the morning I realized there was no coffee as the prior day the room supplies had been used and not restocked. Again I had to fo down and pick it up the supplies as they would not offer to bring it upstairs.

Very neat and clean. Staff was friendly. Love the decor!