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1 room, 2 adults

Novotel Surfers Paradise

4.5-starThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • WiFi (surcharge)
  • Beach nearby
Cnr Surfers Paradise Blvd and Hanlan St, Gold Coast, QLD, 4217, Australia

Luxury hotel with outdoor pool, connected to a shopping center, near Cavill Avenue
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • WiFi (surcharge)
    • Beach nearby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Queensland may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Upon check in, I was not briefed on my breakfast timing, wifi etc. Had to phone the…Dec 26, 2019
  • We have spend $400 for this old and small hotel, really not worth it , bad experience ,…Dec 26, 2019

Novotel Surfers Paradise

More Info: 6823 2342

from S$152
  • Deluxe Room, Multiple Beds
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Double Beds
  • Superior Room, 2 Double Beds
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Double Beds
  • Executive Room, 1 King Bed, Jetted Tub, Ocean View
  • Deluxe Room, 1 King Bed, Ocean View
  • Deluxe Room, 2 Double Beds, Ocean View
  • Executive Room, 1 King Bed, Ocean View
  • Superior Room, 1 King Bed, Ocean View
  • Superior Room, 2 Double Beds, Ocean View
  • Family Room, Multiple Beds (Superior)
  • Superior Room, 1 King Bed
  • Superior Room, 1 King Bed, Jetted Tub

What’s around Novotel Surfers Paradise

Landmarks

  • In Surfers Paradise
  • Cavill Avenue - 2 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk
  • Chevron Renaissance - 6 min walk
  • Gold Coast Convention and Exhibition Centre - 37 min walk
  • Timezone - 3 min walk
  • Infinity Attraction - 6 min walk

Getting around

  • Coolangatta Airport (OOL) - 33 min drive
  • Varsity Lakes Station - 15 min drive
  • Helensvale Station - 15 min drive
  • Pimpana Ormeau Station - 26 min drive
  • Florida Gardens station - 21 min walk

At a glance

Key facts

Hotel size

  • This hotel has 408 rooms
  • This hotel is arranged over 36 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Queensland may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • WiFi in public areas*

  • WiFi in rooms*

Transport

Parking

  • Onsite self parking (AUD 18 per day; includes in/out privileges)

  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Height restrictions apply for onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Golfing nearby
  • Surfing/boogie boarding nearby
Working away
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 6749
  • Conference space size (meters) - 627
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • Filipino
  • Japanese
  • Portuguese
  • Spanish
  • Thai

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Breakfast on 1 - This restaurant serves breakfast only. Open select days.

Novotel Surfers Paradise’s small print

Also known as

  • Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast
  • Novotel Surfers Paradise Hotel
  • Novotel Surfers Paradise Surfers Paradise
  • Novotel Surfers Paradise Hotel Surfers Paradise

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Cash deposit: AUD 200 per stay

Optional extras

Credit card charges are subject to an extra charge of 1.3 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs AUD 18 per day with in/out privileges

Rollaway beds are available for AUD 50.0 per day

Breakfast costs between AUD 22 and AUD 35 per person (approximately)

WiFi is available in guestrooms for AUD 15 per night (rates may vary)

WiFi is available in public areas for AUD 15 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novotel Surfers Paradise

  • Does Novotel Surfers Paradise offer free cancellation for a full refund?
    Yes, Novotel Surfers Paradise does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Novotel Surfers Paradise?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Novotel Surfers Paradise?
    Yes. Self parking costs AUD 18 per day. Parking spots may be limited.
  • Is there a pool at Novotel Surfers Paradise?
    Yes, there's an outdoor pool.
  • Are pets allowed at Novotel Surfers Paradise?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Novotel Surfers Paradise?
    You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Novotel Surfers Paradise?
    Yes, there's an onsite restaurant, BLVD Cafe & Bar. Nearby restaurants include The Surfers Paradise Surf Life Saving Club (3-min walk), Hakataya Ramen (3-min walk), and Black Coffee Lyrics (3-min walk).
  • Is there an onsite casino at Novotel Surfers Paradise?
    No, this hotel doesn't have a casino, but The Star Gold Coast (9-min drive) is nearby.

Recent reviews

Very good 8.2 From 1,034 reviews

Very good 8.0
The room carpet is really old. But the location is fantastic
Nicole, sg4 night family trip
Good 6.0
the building is wear down. although there are 4 lifts in use... it took awhile for the lifts to reach us. the good thing abt this hotel is that it is near all the facilities where u get ur shopping and food.
sg5 night family trip
Very good 8.0
Like the central location and accessibility. Harlan’s breakfast’s variety can be improved - have a slight change in the hot dish on certain days.
sg5 night family trip
Exceptional 10.0
Excellent location of hotel, very nearby to trams n bus services. Staff were very friendly and accommodating. Breakfast Menu could have been better with changing menus everyday. Hotel rooms are spacious and clean. The hotel can consider installing bidets & air freshners in the toilets for hygiene purposes. Overall a very pleasant stay & would definitely be back when time permits✌
AZRAA, sg5 night romance trip
Very good 8.0
Great location
Love the location - just a short walk to the Glink tram station, Surfers Paradise beach and Cavill Avenue shops. Right behind the hotel, at Beachcombers it’s the Skybus pick/drop off station. Right beneath the hotel was the Hard Rock Cafe and the Paradise Mall. Loads of restaurants, shops and cafes in the vicinity. However, I don’t quite like the service at the reception- there’s often a long queue and only 1-2 staff manning it! The ladies at the reception were warm, friendly and helpful, the gentlemen not so - they were business like and seemed unfriendly. Before I went over to Gold Coast I emailed the hotel asking for directions- should I take the tram/ bus/ shuttle - the reply I got was business like. Unlike other hotels I stayed in which took initiative to send maps, instructions; and one hotel even sent me a video! About a week before I got to Gold Coast I received another email about having to put in a deposit upon arrival. Again, the tone was too business like and I wondered if I should rethink my decision to stay there. However I decided to just stick to Novotel as I stayed in Novotel Hong Kong some time back and was impressed with the service and the hotel. I was thankful the hotel though - for giving me a room on a high floor as per my request and upgraded me to a room with a sea view - but instead of a king sized bed it’s a twin which I was ok with. Simple modern decor with a balcony. No bedroom slippers, toothbrushes/ paste and bottled water. Will stay here again.
Hasliza, sg3 night trip
Exceptional 10.0
Great stay!
We were lucky enough to get to our room early after a 7 hour flight and another hour of traveling to the Gold Coast. We booked the deluxe room with an ocean view and love! love! love! The hotel is conveniently located near the beach and all the shopping centres in Surfers Paradise. The room is clean and modern and the beds are comfy! The only downside is the lifts during the weekend, we had to wait for quite sometime to get in as there were so many people around waiting to get to their rooms as well.
Noorul, sg8 night family trip
Exceptional 10.0
The location of hotel so convenience. Nearby food places, shopping mall and etc. Directly below the hotel lobby itself got tour attraction booth to book your shuttle buses and place of attractions with ease. Highly recommended.
sg7 night romance trip
Very good 8.0
While location, staff and amenities are great, wifi was super bad. We ended up using our personal data during our 7 days stay. I hope Novotel can improve on this.
sg6 night family trip
Exceptional 10.0
Very good location. Near to tram station and shopping areas.
AlanLee, sg5 night family trip
Very good 8.0
The bed is very comfortable. And towels are clean.
sg3 night business trip

Novotel Surfers Paradise