The good:
Rooms are clean.
Hotel is just next to Kuromon Market.
The not-so-good:
When making reservation for 2 twin rooms, it was not indicated that rooms are smoking type.
After receiving reservation confirmation, I tried requesting for change to non-smoking rooms.
Unfortunately, non-smoking rooms are not available.
We hoped the rooms will be well cleaned and will not smell of cigarette smoke.
Upon arrival, I was directed to check-in at 1 of 2 machines in front of reception desk.
I was unable to complete the check-in process, as the machine required a reservation number, which is not provided for reservations made via Expedia.
I spent some time reviewing the reservation confirmation, and even tried inputting a long reservation number from Expedia, to no avail.
The hotel staff requested for my passport, and retrieved reservation numbers from her end.
It would have been a less painful process if the staff simply handled the check-in process, instead of directing guests to the machines immediately.
There were 2 staff at the reception desk, and they were not handling any guests.
After entering the rooms, they reeked of cigarette smoke.
I tried opening the window to air the room, but we will look into the rooms opposite us.
To maintain privacy for both us and the rooms opposite, we kept our window and curtains closed.
We tried spraying air freshener, which helped a little.
At night, however, the cigarette smoke got worse due to smoking neighbours.