The Westin Grand Berlin has a few strong points: the renovated rooms and bathrooms are modern and comfortable, the location is excellent, and the staff in the breakfast area are friendly and attentive.
Unfortunately, these positives were overshadowed by several shortcomings. The room was not cleaned thoroughly, the toiletries provided were of low quality, and the breakfast experience was disappointing. The food was of poor quality, the selection was limited, and cleanliness throughout the breakfast area left much to be desired.
Overall, while the hotel has potential, significant improvements are needed in housekeeping, breakfast quality, and hygiene to meet the standards expected from a property of this caliber.