Cilaos Hotels

"Clean room, good service"

"nice stay"

"I would like to say that I am disappointed with the quality of some things in our stay. This is the most expensive accommodation so far in Reunion but with the poorest facilities. On the plus side you service has been attentive and you have tried to accommodate the fact my wife does not drink alcohol and is pescatarian. Thank you To list: 1) the fridge is broken 2) the WiFi does not work in the room, 3) the shower soap is empty on our 1st use in the shower 4) the menu on the web site in English offers a happy hour - there is no happy hour 5) the floor in the room is sticky and maybe not that clean 6) Our fondue dinner was not served with potatoes or salad but as we had no menu we did not realise until after our dinner. You did compensate by removing cost of 1 glass of wine. Thank you. Overall very disappointing. The hotel is not a spa and needs some more care and attention to bring it back to a **** Level. "

"Perfect"

"The staff was helpful to provide essential information about communication, transportation and attractions."

"La nourriture était fanatiques. Nous sommes aller marché dans le quartier et sommes retournés manger a l’hotel. Meilleur decision "

"This was a good hotel in a good location. Close to a grocery and near all the main parts of downtown. We had a little balcony which was pleasant."

"We had a wonderful stay at Le Saint Alexis. The location was perfect and the beach access was exceptional! Our room was very comfortable and had a beautiful balcony overlooking the pool area. We were three adults traveling - me, my husband, and our daughter. I was pleasantly surprised with the spacious room. The main bedroom was separated by doors to the living area, with a pullout couch for our daughter. The staff were always helpful. The security guards were happily willing to open the upper gates for us when asked so we could park our car closer to our room. The buffet breakfast was excellent and Celine always greeted us with a smile & great conversation! I would highly recommend this hotel to those traveling in the area!"

"Well appointed, clean and charming little place with extremely comfortable beds. Was a delight to rest there after a very long day of exploring the island. Sylvette (the owner) was kind enough to wait for me after a late arrival due to flight delays, but it is important to communicate with the hotel if you’re going to be late as the reception closes at 8pm (it’s a quiet, isolated and sleepy little town). All in all, great experience with very friendly, laid-back but courteous service. Many public amenities and facilities located within walking distance from the hotel and staff are happy to recommend them. "