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Hotel Mercure Créolia Saint-Denis La Réunion

Photo gallery for Hotel Mercure Créolia Saint-Denis La Réunion

Exterior
Front of property
Superior Double Room, 1 Double Bed, Balcony, View | Minibar, in-room safe, desk, laptop workspace
Lunch and dinner served, French cuisine, al fresco dining
Privilege, Double Room, 1 Double Bed, Balcony, Ocean View | Bathroom | Shower, free toiletries, hair dryer, towels

Overview of Hotel Mercure Créolia Saint-Denis La Réunion

Hotel Mercure Créolia Saint-Denis La Réunion

4.0 star property
4-star hotel with spa, near Aquanor

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
14 Rue Du Stade Montgaillard, Saint-Denis, 97400
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Room service
  • 24-hour business centre
  • 5 meeting rooms
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace

Room options

About this area

Getting around

  • Saint-Denis (RUN-Roland Garros) - 17 min drive
  • Saint-Pierre (ZSE-Pierrefonds) - 54 min drive

Restaurants

  • Castel - 3 min drive
  • Snack Bar De La Digue - 4 min drive
  • Pizza Uno - 4 min drive
  • La Corbeille des Pains - 4 min drive
  • Bourbon Fraîcheur - 4 min drive
Map

About this property

Hotel Mercure Créolia Saint-Denis La Réunion

A great choice for a stay in Saint-Denis, Hotel Mercure Créolia Saint-Denis La Réunion is only 5 mi (8 km) from the airport. You can visit the spa to indulge in deep-tissue massages, facials or manicures and pedicures, and French cuisine is served at Kaloupile, which is open for lunch and dinner. Other features of this upmarket hotel include an outdoor pool, a bar/lounge and a fitness centre. The breakfast and comfortable guest rooms get great marks from fellow travellers.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM until 11:00 AM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Fence around the pool

Working away

  • 24-hour business centre
  • 5 meeting rooms
  • Conference space (269 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 1 building/tower
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • LED light bulbs

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Créolia Bien-Être. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is open selected days.

Dining

Kaloupile – This restaurant specialises in French cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
La Varangue – This lobby lounge is located by the pool. Guests can enjoy al fresco dining (weather permitting).

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.10 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 19 per person
  • Early check-in can be arranged for an extra charge of EUR 105 (subject to availability)
  • Late checkout can be arranged for an extra charge of EUR 72 (subject to availability)

Children & extra beds

  • Rollaway beds are available for an additional charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>This property uses eco-friendly cleaning products. </p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Créolia
Hotel Mercure Créolia
Hotel Mercure Créolia Réunion
Hotel Mercure Créolia Saint-Denis
Hotel Mercure Créolia Saint-Denis Réunion
Hotel Mercure Réunion
Hotel Mercure Saint-Denis
Mercure Créolia Réunion
Mercure Créolia Saint-Denis Réunion
Hotel Mercure Créolia Saint-Denis La Réunion Hotel
Hotel Mercure Créolia Saint-Denis La Réunion Saint-Denis
Hotel Mercure Créolia Saint-Denis La Réunion Hotel Saint-Denis

Frequently asked questions

Does Hotel Mercure Créolia Saint-Denis La Réunion offer free cancellation for a full refund?
Yes, Hotel Mercure Créolia Saint-Denis La Réunion does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Mercure Créolia Saint-Denis La Réunion?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Mercure Créolia Saint-Denis La Réunion?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Hotel Mercure Créolia Saint-Denis La Réunion?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Mercure Créolia Saint-Denis La Réunion?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Mercure Créolia Saint-Denis La Réunion?
You can check in from 2 PM - 11:00 AM. There's a charge of EUR 105 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of EUR 72 (subject to availability).
What is there to do at Hotel Mercure Créolia Saint-Denis La Réunion and nearby?
Hotel Mercure Créolia Saint-Denis La Réunion has a spa and an outdoor pool, as well as a fitness centre.
Are there restaurants at or near Hotel Mercure Créolia Saint-Denis La Réunion?
Yes, Kaloupile offers al fresco dining and French cuisine.

Reviews

Reviews

10/10 Exceptional

Joseph, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

PAUL, 1-night trip
Verified Expedia guest review

10/10 Exceptional

George, 2-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

8/10 Very good

Great location up high on the hill. Lovely pool. The surprise welcome drink was appreciated. Bar service was slow. The reception team spoke good English but bar and restaurant was difficult to communicate with. Bathrooms needed a refurbishment. All as to be expected though.
Alexa, 5-night trip
Verified Expedia guest review

8/10 Very good

1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Best Hotel in St Denis
A very enjoyable stay. Excellent facilities. A great pool and wonderful panorama view of the sea and St Denis. Only slight criticism was price of meals and drinks but part of this stems from the dreadful exchange rates we get for our English pounds.
Peter, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Would stay again.
Hotel was very nice. The staff were more than helpful. The food in the restaurant was excellent and also the wine. I would stay here again for sure. They provide a free shuttle bus into town and to/from the airport. They also took care of booking me a hire car which was very cheap. The view is great and the pool is fantastic. Its a nice place to relax. Yes the rooms are a bit dated but they were clean. No iron in room. Ordering food and drink in Restaurant/bar can be a bit slow. Slower than what i am accustomed to. So you do need to be patient and not in a hurry.
Raymond, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Great Family stay
very nice stay view is amazing
Cyrilene, 1-night family trip
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Orbitz guest review