No 12 Jinye Road, High Tech Zone, Xi'an, Shaanxi, 710065
What's nearby
Shaanxi History Museum - 9 min drive - 9.3 km
Drum Tower - 10 min drive - 10.3 km
Giant Wild Goose Pagoda - 11 min drive - 10.1 km
Xi'an Bell Tower and Drum Tower - 12 min drive - 11.8 km
Xi'an Bell Tower - 12 min drive - 12.1 km
Getting around
Xi'an (XIY-Xianyang Intl.) - 37 min drive
Xi'an East Station - 18 min drive
Xi'an North Railway Station - 23 min drive
Xianyang Station - 24 min drive
Restaurants
润园咖啡 - 3 min walk
嘉苑茗茶 - 3 min walk
金融+Coffee - 6 min walk
鑫华府 - 1 min walk
意浓世界咖啡厅 - 3 min walk
About this property
Grand Hyatt Xi An
When visiting Xi'an, Grand Hyatt Xi An is a great choice to consider. Guests can be pampered with spa services at the spa and grab a bite to eat at one of the 5 restaurants. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a health club.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
380 rooms
Arranged over 34 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
5 restaurants
Bar/lounge
Coffee shop
Barbecue grills
24-hour room service
Working away
Business centre
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Porter/bellhop
Facilities
ATM/banking
Safe-deposit box at front desk
Health club
An indoor pool
Full-service spa
Sauna
Steam room
Banquet hall
Room amenities
Be entertained
DVD player
LCD television
Satellite TV channels
Films for purchase
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Dressing gowns
Iron/ironing board
Sleep well
Soundproofed rooms
Alarm clock
Free cot/infant bed
Bed sheets provided
Freshen up
Bath or shower
Rainfall shower heads
Bidet
Designer toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Desk
Free WiFi and wired internet
Phone
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 178 for adults and CNY 178 for children
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 11:00 PM
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Also known as
Grand Hyatt Xi Hotel Xi'an
Grand Hyatt Xi Hotel
Grand Hyatt Xi Xi'an
Grand Hyatt Xi
Grand Hyatt Xi An Hotel
Grand Hyatt Xi An Xi'an
Grand Hyatt Xi An Hotel Xi'an
Frequently asked questions
Does Grand Hyatt Xi An offer free cancellation for a full refund?
Yes, Grand Hyatt Xi An does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Hyatt Xi An?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at Grand Hyatt Xi An?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Grand Hyatt Xi An?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Hyatt Xi An?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Grand Hyatt Xi An and nearby?
Grand Hyatt Xi An has a spa and an indoor pool, as well as a steam room.
Are there restaurants at or near Grand Hyatt Xi An?
Yes, there are 5 on-site restaurants.
What's the area around Grand Hyatt Xi An like?
Grand Hyatt Xi An is a short 10-minute walk from Xi'an Greenland Pico International Convention and Exhibition Center and 14 minutes' walk from Yongyang Park.
Grand Hyatt Xi An Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
9.4/10
Amenities
9.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
8 August 2024
The Grand Hyatt was very clean, and our room was well appointed. Staff were responsive to our requests. Excellent selection at the breakfast buffet and the evening Happy Hour.
David
David, 2-night family trip
Verified Expedia guest review
8/10 Very good
15 May 2024
I upgraded to 1 BR suite and was disappointed that the AC wouldn’t work at all. Staff move us to another suite and was better. Frustraded that we had too pack twice in one day however staff was good about things.
Would stay again…
Paul
Paul, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
25 February 2024
Ze
Ze, 5-night trip
Verified Hotels.com guest review
2/10 Poor
10 August 2020
Terrible stay
The AC was off in almost the entire building. It was about 95 degrees or more outside and they kept it off but didn’t tell you before arriving. Then they would turn it on when you arrived just in your room not main areas. So my room (a suite) had no AC and they tried to fix it twice. It was so bad that moved me to another room and the AC still took half the night to finally work. So I had a horrible sleep. They actually kept sending a repair man to the room which made it even more dreadful as who wants to stay in a hotel room with a maintenance guy in your room all night?! To advertise 5 star and charge full price for the suite, and then not have any of the amenities functioning (oh I forgot the one western restaurant was not open the day I checked in 😂 and also the concierge had no clue where any were... even though I found one directly across the street from walking) was shameful. They also had dirty windows so bad you couldn’t see out of them. I know times are tough but at least let people know and make concessions if you aren’t operating at full as advertised amenities and conveniences of your hotel.
Verified traveller
1-night trip
Verified Hotels.com guest review
8/10 Very good
15 November 2019
Helen
Helen, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 November 2019
Meijia
Meijia, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 October 2019
Brilliant hotel
Great location, and perfect hotel. Good service and highly recommended.
New and clean. The staff are very pleasant and helpful
Verified traveller
4-night romance trip
Verified Expedia guest review
10/10 Exceptional
28 June 2019
Ioannis
Ioannis, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
22 June 2019
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
20 April 2019
Awesome hotel with stunning architecture. The staff speaks very well English.
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
17 April 2019
Verified traveller
7-night trip
Verified Expedia guest review
10/10 Exceptional
14 April 2019
Verified traveller
5-night business trip
Verified Hotels.com guest review
10/10 Exceptional
25 February 2019
We stayed on 5 star properties in Beijing, Shanghai and Xi'an.. This is the best ever
Verified traveller
1-night family trip
Verified Expedia guest review
10/10 Exceptional
14 February 2019
We stayed at this new hotel for 5 nights during the Chinese New Year. Despite the fact this hotel is located away from major tourists sites, it was almost fully booked. The architecture itself is something to marvel. The service AND amenities are far beyond the normal standard of any Grand Hyatt. Scarlett and her colleague at the front desk immediately made us feel at home with their attentive service. We booked a corner room on higher floors which had a spectacular view of the city. The restaurant on 22nd floor offers good mixture of Western and local delicacies for breakfasts. Although it was mostly packed with guests, the staff still managed to handle our daily cappuccino requests in a timely fashion. The gym, pool and spa are also one of best we've experienced. After so many days of Chinese food, we decided to try their Italian restaurant. As frequent travelers to Italy, we were so impressed with both the quality and authenticity of the food. Couldn't believe the hotel was just opened in April 2018 considering the fact that everyone is so well trained. Even our maid left hand written notes a few times wishing us a Happy New Year. Very touched and impressed. Would definitely stay there again when we visit Xi'an.
Roger
Roger, 5-night trip
Verified Expedia guest review
10/10 Exceptional
24 August 2018
Very Nice Grand Hyatt
Very nice hotel and maybe the best in that area. For sure we will like to go back.
FRANK
FRANK, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
24 August 2018
Very nice Grand Hyatt
The hotel is very nice and all staffs are very friendly. We have stayed there for 4 nights and tried every restaurant inside. The breakfast is nice. The Asia BBQ is a bit over pricing for the qualifty of meat provided but the service is still very good. The steak at Italian restaurant is good and taste much better. However, our favor is still the Chinese restaurant and their Peking Duck and spicy tofu are so delicious. For sure I will come back to this hotel again if I need to traval back to this area.