"I had high expectations for this all-inclusive hotel, but unfortunately, the experience was extremely disappointing from start to finish.
First, the room itself was unacceptable. It had a strong moldy smell that never went away, and the bathroom constantly smelled like sewage. On top of that, one of the curtains was broken, which just added to the feeling that the room was poorly maintained and neglected. The AC doesn’t work properly. One night, a building alarm went off in the middle of the night and created a stressful situation. It took about 15 minutes for security to turn it off. There was no sense of urgency or communication with guests during this time.
The overall service was also lacking. The majority of the staff appeared unhappy, rarely smiled, and did not create a welcoming atmosphere. It felt like guests were more of an inconvenience than a priority. Nataly was the ONLY 5 star employee that truly should be used as a model for ALL employees here.
The food situation was equally underwhelming. The buffet served nearly identical food every single day, with only one or two items changing. Variety is expected at an all-inclusive resort, and this fell far short.
The hibachi restaurant, Hitsimatsu, was particularly concerning. Not only do you have to make reservations, but they consistently run 20–30 minutes late and don’t follow their own fixed menu. More importantly, there were clear cross-contamination issues: the same utensils were used for cooked vegetables..."
