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Novotel Makassar Grand Shayla

3.5 star property
Family-friendly hotel in Makassar with spa and outdoor pool

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Photo gallery for Novotel Makassar Grand Shayla

Lobby lounge
Exterior
Sports facility
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Located in the heart of Makassar's business district, Novotel Makassar Grand Shayla offers a serene retreat. Relax by the outdoor pool or unwind with a good book from the library. Treat yourself to a rejuvenating massage at the onsite spa, and enjoy delicious meals at the on-site restaurant.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Airport transfer
  • Spa
  • Pool
  • Gym
  • Bar
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Fitness centre
  • Children's pool
  • 24-hour room service
  • Conference centre
  • Business centre

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is S$60
includes taxes & fees
2 Jun - 3 Jun

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Sofa bed
Private bathroom
Bathrobes
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Sofa bed
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Sofa bed
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite

Minibar, in-room safe, desk, laptop workspace

Presidential Suite

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Sofa bed
Hairdryer
Private bathroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Sofa bed
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Sofa bed
Hairdryer
Private bathroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Sofa bed
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Sofa bed
Private bathroom
Bathrobes
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Outdoor pool

Hyatt Place Makassar

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
9.6 out of 10, Exceptional, 14 reviews
The price is S$62
includes taxes & fees
16 May - 17 May
Hyatt Place Makassar
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About the area

Map
Jalan Charil Anwar N 28, Makassar, South Sulawesi, 90115

What's nearby

  • Taman Anggrek Clara Bundt - 10 min walk - 0.9 km
  • Losari Beach - 13 min walk - 1.1 km
  • Mall Ratu Indah - 2 min drive - 1.8 km
  • Pelabuhan Makasar - 3 min drive - 2.8 km
  • Center Point Of Indonesia - 5 min drive - 3.4 km

Getting around

  • Makassar (UPG-Sultan Hasanuddin Intl.) - 31 min drive
  • Mandai Station - 34 min drive
  • Maros Station - 54 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mr. Dav Coffee - ‬5 min walk
  • ‪Numericca 29 - ‬6 min walk
  • ‪Pisa Kafe - ‬8 min walk
  • ‪Bakso Kartika Chandrakirana - ‬6 min walk
  • ‪Rumah Makan Kaisar - ‬3 min walk

About this property

Novotel Makassar Grand Shayla

Bring the kids when you stay at Novotel Makassar Grand Shayla in Makassar and they can enjoy the free kids' club. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge and a fitness centre are other highlights.

Languages

English, Indonesian

At a glance

DONE

Hotel size

    • 320 rooms
    • Arranged over 13 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: noon
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • At check-in, guests must provide a negative COVID-19 test result
    • Negative COVID-19 test result requirement applies to all guests aged 18 and older
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Pool gate

What to do

  • Beach nearby

Working away

  • Business centre
  • 8 meeting rooms
  • Conference centre (5382 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 122
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 71
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Thin carpet in room

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Sofa bed
  • Alarm clock
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

The on-site spa has couples treatment room(s). Services include massages.

Dining

On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 150000 per person
  • Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one way)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Novotel Makassar Grand Shayla Hotel
Novotel Grand Shayla Hotel
Novotel Makassar Grand Shayla
Novotel Grand Shayla
Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Makassar
Novotel Makassar Grand Shayla Hotel Makassar

Frequently asked questions

Does Novotel Makassar Grand Shayla offer free cancellation for a full refund?

Yes, Novotel Makassar Grand Shayla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Makassar Grand Shayla?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Novotel Makassar Grand Shayla?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Novotel Makassar Grand Shayla?

Yes, there's free self parking.

Is an airport shuttle service offered by Novotel Makassar Grand Shayla?

Yes, an airport shuttle is available. The charge is IDR 250000 per vehicle one way.

What are the check-in and check-out times at Novotel Makassar Grand Shayla?

Check-in start time: 2:00 PM; check-in end time: noon. Check-out time is noon. Contactless social distancing and check-out are available.

What is there to do at Novotel Makassar Grand Shayla and nearby?

Novotel Makassar Grand Shayla has a spa and an outdoor pool, as well as a fitness centre and a garden.

Are there restaurants at or near Novotel Makassar Grand Shayla?

Yes, there's an on-site restaurant that offers international cuisine.

What's the area around Novotel Makassar Grand Shayla like?

Novotel Makassar Grand Shayla is in the heart of Makassar, a short 13-minute walk from Losari Beach and 10 minutes' walk from Taman Anggrek Clara Bundt.

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Novotel Makassar Grand Shayla Reviews

Reviews

8.0

Very good

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Fair

Sheets were dirty. Elevator smelled bad.
Mohamed, 1-night trip

2/10 Poor

Service and customer care in need. Food not tasty

Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Patrick, 1-night trip

2/10 Poor

The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
md amin siti noor'ain, 3-night trip

8/10 Very good

Nurwajedi, 1-night trip

8/10 Very good

Hassan, 5-night trip

10/10 Exceptional

2-night trip

10/10 Exceptional

Super literie! Très bon hôtel

Très bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie!
Andrea, 1-night trip

6/10 Good

Christian, 1-night trip

6/10 Good

wont choose this hotel again

honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room... i dont get a great service at all
1-night trip

10/10 Exceptional

Alfred, 3-night trip

10/10 Exceptional

Alfred, 1-night trip

6/10 Good

Good stay

Stay was good only protocol of covid should be made better
Frido Ananta, 2-night trip

10/10 Exceptional

2-night trip

10/10 Exceptional

2-night trip

8/10 Very good

Fony, 1-night trip

10/10 Exceptional

Very Comfortable Stay

We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around. The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.
Samantha, 1-night trip

10/10 Exceptional

Eden, 1-night trip

10/10 Exceptional

酒店不错
Gang, 2-night trip

10/10 Exceptional

Une nuit à Makassar

Nous sommes restés une nuit avant de partir pour le pays toraja et j’aurai volontiers prolongé car nous avons été bien accueilli La chambre est moderne propre et confortable Le restaurant où nous avons pris le dîner et le pdj est parfait le service et la qualité était au rendez vous De plus k’accueil Était parfait Nous reviendrons si nous passons à nouveau par Makassar
Ludivine, 1-night trip

8/10 Very good

Rusli Hamid, 3-night trip

8/10 Very good

Muhammad Imam, 1-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

All Good

All Good
2-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Nice omnfortable hotel

Check in staff were very friendly and helpful. Rooms comfortable.
David, 1-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Very pleasant stay at Novotel Makassar

Very pleasant stay at Novotel Makassar. Friendly staff Good room with comfortable bed Good central location No complaint
Frederic, 3-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

5-night trip