There is no way this is a 5 star hotel. I will say the staff are exceptionally kind and the service is wonderful. The food at the onsite restaurants is pretty good as well.
They do have a stunning rooftop bar/restaurant, which is also a plus.
So why a low rating? First, keep in mind that you will be paying almost 1k per night. During the first night of our stay, the minibar light kept randomly turning on during the night. There was no way to turn it off except to turn on ALL the room lights and then turn them off, only for it to randomly come back on. Second, on our last night, there was a HUGE stink bug on the bed. Third, there is NO functioning pool. I have a spinal injury and the whole reason I even considered staying here was to have a pool available - the pool is decorative only and in the middle of the restaurant! Fourth, there is zero storage. There is 1 tiny closet with shelves, each which were taken up by non functional things, and absolutely no bathroom counter space. In sum, two of the three nights were awful. I understand the minibar is out of their control, but the other issues are preventable and the pool advertisement seemed very deceptive. I’m happy to pay for luxury, but this was absolutely not worth it at all. I was so disappointed and heartbroken because I had really looked forward to staying here. 10/10 do not recommend staying; but definitely recommend visiting the rooftop.