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Castello Village Resort

4.0 star property
Indulge your senses at an oasis that offers tranquility and adventure.

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Photo gallery for Castello Village Resort

In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board
Children’s play area – outdoor
In-room safe, desk, soundproofing, iron/ironing board
Exterior
At Castello Village Resort, unwind in the tranquil atmosphere of this upscale eco-certified aparthotel. Treat yourself to a rejuvenating spa treatment or bask in the sun by the seasonal outdoor pool with loungers.

Reviews

7.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Free breakfast
  • Spa
  • Pool
  • Laundry facilities

Main amenities (12)

  • 147 apartments
  • Daily housekeeping
  • Near the beach
  • Full-service spa
  • Free beach shuttle
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Children's pool
  • Hot tub
  • Pool bar
  • Bar/lounge

Feel at home (6)

  • Children's pool
  • Playground on-site
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room Land View

In-room safe, desk, soundproofing, iron/ironing board

Double Room Land View

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Hairdryer
  • 18 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room Sea View

In-room safe, desk, soundproofing, iron/ironing board

Double Room Sea View

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Hairdryer
  • 19 sq m
  • Studio
  • 1 bathroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Sea View

In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom, Sea View

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Private bathroom
  • 32 sq m
  • 1 bedroom
  • 1 bathroom
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Garden View (or Land View)

In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom, Garden View (or Land View)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Private bathroom
  • 30 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Sofa Beds OR 1 Double Bed and 2 Single Sofa Beds

View all photos for Suite, 1 Bedroom, Sea View (Open Air Jetted Tub)

In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom, Sea View (Open Air Jetted Tub)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Jetted bath
  • 35 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Deluxe Room, Sea View (Open Air Jetted Tub)

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, Sea View (Open Air Jetted Tub)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Jetted bath
Private bathroom
  • 20 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Papatheodorou, Sissi, Agios Nikolaos, Crete Island, 72400

What's nearby

  • Sissi Mini Golf - 3 min walk
  • Palace of Malia - 7 min drive
  • Potamos Beach - 11 min drive
  • Malia Beach - 16 min drive
  • Stalis Beach - 16 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 30 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • ‪Taverna Eva - ‬7 min drive
  • ‪Taverna Kalyva - ‬7 min drive
  • ‪Imperial Lounge - ‬11 min drive
  • ‪Laguna Mediterranean Restaurant - ‬11 min drive
  • ‪Ormos Cafe - ‬5 min walk

About this property

Castello Village Resort

When you stay at Castello Village Resort, you'll be within a 15-minute drive of Star Beach Water Park. Guests can visit the spa to indulge in deep-tissue massages, facials or body scrubs, and local cuisine is served at Athina, which is open for breakfast, lunch and dinner. A poolside bar and a hot tub are other highlights, and apartments offer room service and free WiFi.

Languages

English, French, German, Greek

At a glance

DONE

Property size

    • 147 apartments
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staffed during limited hours
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle*
DONE

Off-site

    • Free beach shuttle
VPN_KEY

Other information

    • Designated smoking areas

Property amenities

Beach

  • Near the beach
  • Free beach shuttle
  • Beach massages

Pool/Spa

  • Seasonal outdoor pool
  • Sunloungers
  • A hot tub
  • Sauna
  • Steam room
  • Massages
  • 4 treatment rooms
  • Body treatments
  • Manicures and pedicures
  • Couples treatment room(s)
  • Facials
  • Hot stone massages
  • Body scrubs
  • Deep-tissue massages

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)
  • Free beach shuttle

Family friendly

  • Children's pool
  • Playground

Restaurants on site

  • Athina
  • Delfi

Food and drink

  • Fridge (mini)

Dining

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Snack bar/deli
  • Couples dining
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Hairdryer
  • Towels provided
  • Free toiletries

Entertainment

  • TV with satellite service
  • Pool or billiards table

Outdoor areas

  • Terrace
  • Barbecue
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • meeting rooms
  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Soundproofing
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Reception hall
  • Front desk (limited hours)

Things to do

  • Volleyball on site
  • Fitness classes on site
  • Windsurfing nearby
  • Horse riding nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 147 rooms
  • 2 floors
  • 7 buildings
  • Mediterranean architecture

Special features

Spa

The on-site spa has 4 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Athina – This buffet restaurant specialises in local cuisine and serves breakfast, lunch and dinner.
Delfi – This poolside restaurant specialises in Greek cuisine and only serves light fare. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 10.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to October
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Castello Village Resort Agios Nikolaos
Castello Village Resort
Castello Village Agios Nikolaos
Castello ge Agios Nikolaos
Castello Village Aparthotel
Castello Village Resort Aparthotel
Castello Village Resort Adults Only
Castello Village Resort Agios Nikolaos
Castello Village Resort Aparthotel Agios Nikolaos

Frequently asked questions

Does Castello Village Resort offer free cancellation for a full refund?

Yes, Castello Village Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Castello Village Resort?

Yes, there's a seasonal outdoor pool and a children's pool.

Are pets allowed at Castello Village Resort?

Sorry, pets aren't allowed.

Is parking offered on site at Castello Village Resort?

Yes, there's free self parking.

Is an airport shuttle service offered by Castello Village Resort?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Castello Village Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Express check-out is available.

What is there to do at Castello Village Resort and nearby?

Have fun with nearby activities such as horse riding, scuba-diving and windsurfing. Additional recreation on-site includes fitness classes and volleyball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Castello Village Resort also has a seasonal outdoor pool and a sauna, as well as a steam room and a garden.

What's the area around Castello Village Resort like?

Castello Village Resort is a short 3-minute walk from Sissi Mini Golf and 6 minutes' walk from Boufos.

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Castello Village Resort Reviews

Reviews

7.8

Good

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Joachim, 1-night trip

6/10 Good

Kim, 1-night trip

6/10 Good

Vi bookede med havudsigt men fik med hvad vi vil kalde delvis havudsigt og den gratis gave der var reklameret med udeblev også.
Claus, 2-night trip

8/10 Very good

Ambiente accogliente, personale gentile e professionale, cucina buona. Struttura tranquilla adatta a chi cerca una vacanza rilassante. Si consiglia, però, una maggiore attenzione alla pulizia delle camere e soprattutto degli asciugamani forniti.
massimo, 14-night trip

6/10 Good

Hat sich für den Preis nicht gelohnt
Natalia, 8-night trip

8/10 Very good

Mia, 7-night trip

10/10 Exceptional

Matthew, 4-night trip

6/10 Good

Serena, 3-night trip

4/10 Fair

On est resté 5jours sans eau chaude dans la douche, il a fallu faire un scandale à la réception pour que le problème soit pris au sérieux.
Safia, 11-night trip

6/10 Good

Bonjour L'hôtel lui-même était bien situé en front de mer (que des rochers en face)par contre pas de plage disponible à proximité il faut marcher au moins 10 à 15 minutes pour trouver la 1 ère plage en ce qui concerne la nourriture c'est vraiment catastrophique pas trop le choix toujours la même chose pas de variété on s'attendait à trouver plusieurs variétés grec mais pas du tout en ce qui concerne la chambre nous avons pris une suite elle était bien
Sofiane, 9-night trip

8/10 Very good

PTJ, 2-night trip

8/10 Very good

Notre séjour s’est plutôt bien passé. Mais, lors de notre arrivée, les réceptionnistes nous ont dit qu’elles essayeront de nous donner la chambre avant 15h, nous avons attendu jusqu’à 15h. De plus, nous n’avons pas eu 2 lits une place et 2 canapés lits, comme il était mentionné. Et nous n’avons pas eu non plus notre cadeau de bienvenue. Étant donné que les gens en général, traitent moins bien les adultes que les jeunes, je pense que c’est pour ça qu’ils se sont permis de nous traiter ainsi. Les lits, pas respectés et le cadeau, pas donné.
Laureen, 3-night trip

8/10 Very good

This hotel has the makings of a great place to holiday. It is close to the resort, just a five minute walk on the flat. The rooms are adequate, may be not 4* and quite dark, certainly not as they appear on the website. Breakfast is ok but is the same every day and after a week is a bit repetitive. Bathrooms great as not all in Greece are. Main letdown was the sunbeds which were very uncomfortable and need replacing to a 4* hotel standard. There isnt enough of them either, but there isn't enough room at the pools for all the sunbeds they need for 100 plus bedrooms.
Tracey, 7-night trip

6/10 Good

Peu mieux faire
Déçu. Rien à voir avec la description et les photos du sites. J’avais principalement choisis cet hôtel et surtout cette chambre pour le jacuzzi privée vue sur mer à l’occasion de notre lune de miel avec mon mari. Le jacuzzi était très sale donc inutilisable et la vie donnait sur un immeuble en construction et pas de vue sur la mer. Le lit était petit et pas agréable. On sentait chaque ressort du matelas. Malheureusement nous avions hâte de que la fin du séjour arrive car nous dormions très mal. C’est la première fois que l’on passe par hotel.com et on est très déçu surtout au vu du prix que ce séjour nous a coûté et sourtout pour notre lune de miel.
5-night trip

10/10 Exceptional

Jan, 2-night trip

8/10 Very good

Great service! Everybody who works there deserve a best ratings. They do all the best to make a stay unforgetable and perfect. Thanks to All Team at Castello Village Resort
Christian, 9-night trip

2/10 Poor

Stay somewhere else
So many of the amenities (room service, group exercises, laundry services, sauna, etc) listed on here were not available when we stayed in late September to early October. The excuse was either because of COVID or end of season. They should really mention that in their details! Then, we had to ask to move because it was so noisy next to our room: guests at the pool, entertainment there at night and the worst - loud noises in the morning. They happily moved us, but unfortunately the noises in the morning were still a problem. I didn’t know if it was tables being rearranged or what. The free WiFi was also terrible and we were working remotely - so don’t plan on that here without your on pocket WiFi. Lastly, we don’t recommend paying for dinner. The options every night were not good at all. The only pro was that the staff members were nice and there is a sea view from some rooms and common areas. It is not next to a good lounge beach though.
9-night trip

4/10 Fair

Very Disappointed - Do not believe the photos
The hotel advetises with some photos from the 5 star Castello Boutique hotel across the road, so do not believe the photos. The airconditioning poured water over our bed on the first night. The pillows are hard. The free welcome drink was not offered on the first night we had to ask the manager the next day. The free welcome gift advertised was not given until we asked for it. We had paper cups for drinks, hardly 4 star. Tea bags were not replenished. The water in the shower only gets warm. The jets in the hot tub only partially worked. If you have any issues the staff just shrug their shoulder and say what can I do? The rooms are bare and do not have any of the niceties shown in the photos. Food is bland, mass produced with little variety. The maid just let herself in to take some of our fruit without knocking. There are no where near enough sun beds. No health and safety information given, in fact virtually no information about anything given. The hotel is in a great location, however the staff seem to be poorly trained and customer service seems to be a chore to them. Sissi is a great place but please choose a different hotel.
Mervyn, 10-night trip

10/10 Exceptional

Great stay
We spent at Castello Village Resort one week in September. We have the best memories of our stay. The hotel staff (receptionists, waiters, bartenders) were very nice and helpful. Our room was clean, towels were changed daily. Meals were delicious and plentiful. Of course you can find hotels with more food selection but for us variety of dishes and drinks was sufficient. The hotel is located in a beautriful area in walking distance to small but charming Sissi port and nice beaches. Degree of satisfaction with the stay at Castello Village Resort may vary by room type. We got a room with jacuzzi and sea view so our stay was even better than expected. We had a great vacation.
Artur, 7-night trip

2/10 Poor

First of all we paid extra fir a jacuzzi room, king bed , two double beds together. What we got was something smaller then a queen bed and tge room had a view to a brick wall, under construction. The room next door had a jacuzzi on the balcony as well but there's no privacy wall between the two balconies, you could easily step in their jacuzzi if you wanted to. Horrible experience, staff working at the reception were rude and couldn't care less of out complains, tokd us to call expedia if we want anything changed. Never again.
Ion, 7-night trip

10/10 Exceptional

Posizione ottima e località incantevole. Abbiamo prenotato una stanza vista mare con formula mezza pensione, drink e omaggio di benvenuto. Ci hanno riservato una stanza che era sprovvista di vista mare e con un cantiere a vista. Il disagio è stato coperto dalla presenza di una jacuzzi sul balcone. Barista e personale del ristorante molto cordiali e professionali tranne la reception. Completamente ignorata la richiesta del drink e dell'omaggio di benvenuto compresi nella prenotazione. Reception molto deludente, repentiva. Presenza di intrattenimento tra spettacoli vari, spa e palestra inclusi. Hotel che offre tante servizi. Consigliatissimo.
6-night trip

10/10 Exceptional

Felice sistemazione per una vacanza
Ho apprezzato molto il fatto che ogni stanza avesse uno spazio esterno privato. A colazione e a cena ottima varietà di proposte e ottima qualità del cibo.
Alessandro, 10-night trip

8/10 Very good

Super
Chambres confortables (mais bâtiment en 2e ligne donc sans vue mer contrairement aux photos, non contractuelles), repas délicieux, personnel de l'accueil, du bar et du resto adorable et très soucieux du respect des règles Covid (sauf le boss du restaurant qui inspecte sans cesse, ce qui est stressant, mais surtout avec le masque sous le menton et qui ouvre tous les plats sans gants, alors que c'est exigé pour les clients). Entretien des chambres à améliorer.
laurence, 6-night trip

8/10 Very good

Good experience. Very nice hotels in a nice place. very nice and helpful receptionists. Mario and his team, super! excellent cuisine! only flaw ... 4 young girls who were in a room next door who did night hours with great din and noisy night parties that are not suitable for a 5 stars hotel
Claudia, 7-night trip

8/10 Very good

es war gut dass das Hotel neu Renoviert wurde. Das Badezimmer mit ebenerdiger Dusche ist schon sehr gut. Im Zimmer selbst fehlen so ein bisschen wie Waldecken für Bekleidung und ein bisschen Wandschmuck wie Bilder, sieht so halt ein bisschen kahl aus. bei Problemen findet man immer ein offenes Ohr und gut ist auch, der Arzt ist Täglich im Hause. Alle 3 Tage Bettzeug(wäre für mich noch OK, aber alle 3 Tage Handtuchwechsel ist wenn man sich morgens und am Abend Tuschen möchte schon ein bisschen wenig. Wer keine zu hohen Ansprüche hat, der findet die Anlage sicher Gut.
9-night trip