Rex Hotel - Ho Chi Minh City

Stay was decent despite not offering any room upgrades as a gold member. Staff was courteous and polite. Overall pleasant experience as a first timer staying in this hotel.

Great location, room interior was just renovated well, but hotel building is old, heard a lot of noise from upstair and outside the room. Hotel service was definitely not up to 5 star standard, called the room service for 5 mins without any answer.

We had a very pleasant experience staying at the hotel. One feedback is for the hotel to consider turning down the aircon temp along the corridor. We felt stuffy when we got out of the lift & noticed the temp was tune to 26deg Celsius.

Everything about the hotel was great. Shopping and world class restaurants within walking distant. Hotel condition is well maintained with a sense of history kept. Room is large. Staff are very well trained and accommodating. Wi-Fi is fast. Breakfast is tasty and lots of variety. One problem that must be addressed that I feel this 5 star hotel should be rated 3 and the same reason I would never come back. We were checking in at cafe in the lobby when the table next to us started smoking indoors. We asked the staff that were checking us in and she told us that smoking is not allowed indoor but this is Vietnam. Our whole stay the lobby smell like an airport smoking room. On the day we're checking out, as we were standing on the sidewalk waiting for our ride two blue plate cars drove onto the sidewalk as the security guard watches. After the dropped off people, they started honking and cleared the sidewalk as the drove away. I believe blue plates are government cars. Bottom line is the hotel is run by a government owned enterprise so rules and regulations does not apply to some people staying at the hotel. Inequality and people with power abuses their position infuriates me.

Good service, good buffet (love the fruits!). Bed is comfortable. Location is near to shopping mall, walking street, food options.