8/10 Very good
18 December 2024
Lovely location and views
We stayed at the Horizon Suite - the views are beautiful. Service at the reception was also excellent. A fair few things to improve on:
1. The hotel furniture/washroom fixtures etc all seem very dated and need immediate upkeep. Even very quick fixes like chipped drain blockers seem to be missed
2. The bedroom of the horizon suite was really small; much smaller than other suites I have stayed in and didn't have a TV or even enough plug points to charge electronics. It's one of the hotel's more premium rooms so it definitely should have these amenities.
3. The pool area washrooms similarly need urgent renovation - there were towels scattered all over the floor which made it look more like a public toilet than a Shangri-la washroom!
4. Service at the breakfast restaurant was subpar. We had ordered the barista made coffee and were in a rush - the lady serving us seemed annoyed to have the extra work. Even really simple things like bringing the bill to our table Vs asking us to go to the counter mid breakfast to sign for our coffees..
Priya
Priya, 3-night trip
Verified Hotels.com guest review
