The room was super dirty, with WC not disinfected and properly cleaned. The WC lead was broken. Somebody's hairs was everywhere on the floor on the bathroom.
When I complained about the cleanliness she sprayed the WC and that's it, getting into the room without asking if it's a good time for me. So no one does proper cleaning over there. The coffee machine was covered with dust, when I showed that she laughed at my face.
At the end she started arguing with me by saying that no one ever complained for cleanliness for 8 years. Staff is absolutely not customer oriented and rude.
I don't know how they honored themselves 4 stars... is barely 2.
Rooms have no sound isolation, whoever closes the door in the building you can hear that.
The only good is location, is walkable distance to everywhere.