6/10 Good
5 April 2024
A Good 3 Stars
Overall, this hotel provided a satisfactory experience during my five-night stay. However, I believe it falls short of its advertised four-star rating and would more aptly be classified as a decent three-star hotel.
While there are positive aspects to highlight, such as the spacious rooms and comfortable beds, several issues detracted from the overall experience.
n the first night, the absence of functioning air conditioning in the room made it very uncomfortable to sleep.
Lapses in basic housekeeping, with missing toiletries and unattended cleanliness issues. Although these problems were reported to the reception, they persisted throughout the stay. (ie missing toilet paper one night, another night no soaps or hand towels, etc)
Regarding the bathroom, while it boasted ample space and cleanliness, the design of the wet room-style shower led to water splattering outside the designated area, posing safety hazards and necessitating additional towel usage, contradicting the hotel's eco-friendly claims.
Breakfast offered a decent variety, but temperature issues detracted from the dining experience( it was either very hot or too cold). Malfunctioning equipment, such as the toaster (not working properly) and buffet heating trays (not being used - hence no hot food), required constant assistance from staff, indicating a lack of maintenance and organisation.
I would classify it as a competent three-star establishment, failing to meet the expectations set by its previous reviews.
JUAN
JUAN, 4-night family trip
Verified Hotels.com guest review
