Centro Citibanamex Convention Center - 6 min drive
Getting around
Benito Juarez International Airport (MEX) - 33 min drive
Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 55 min drive
Toluca, Estado de Mexico (TLC-Toluca Intl.) - 59 min drive
Mexico City Fortuna Station - 9 min drive
Tlalnepantla de Baz Station - 14 min drive
Tultitlan Lecheria Station - 16 min drive
Polanco Station - 29 min walk
Airport shuttle (surcharge)
Restaurants
La Casa de Toño - 3 min walk
Sandwiches de la Combi - 2 min walk
Vips - 1 min walk
Tierra Garat Blas Pascal - 1 min walk
Starbucks - 4 min walk
About this property
Alteza Polanco
Alteza Polanco puts you in a great location, within a 15-minute walk of Acuario Inbursa and Antara Polanco. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. A fitness centre and a terrace are other highlights, and all apartments offer flat-screen TVs and room service. Fellow travellers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Property size
70 apartments
Arranged over 8 floors
Arriving/Leaving
Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Covered on-site self-parking (USD 10 per night)
On-site parking is limited
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
Property amenities
Pool/Spa
Massages
Spa services
2 treatment rooms
Sports massages
Outdoor treatment area
Deep-tissue massages
Internet
Free WiFi
Parking and transport
Covered self parking on site (USD 10 per night)
Limited on-site parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Family friendly
Children stay for free (see details)
Restaurants on site
Restaurante
Food and drink
Espresso maker
Dining
Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10-21 per person
1 restaurant
Room service available
Bedrooms
Hypo-allergenic bedding
Bed sheets provided
Bathrooms
Shower
Towels provided
Free toiletries
Hairdryer
Entertainment
40-inch flat-screen TV with cable service
TV in a common area
Outdoor areas
Terrace
Laundry
Dry cleaning/laundry service
Laundry facilities
Work spaces
meeting rooms
Desk
Conference space (474 square feet)
Comfort
Air conditioning
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible (with limits)
Smoke-free property
Services and conveniences
Concierge services
Tour/ticket assistance
Daily housekeeping
Safe
Iron/ironing board
Phone
Luggage storage
Safe at front desk
In-room massages
Banquet hall
Location highlights
In the shopping district
In the entertainment district
Things to do
Fitness centre
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated that there is a smoke detector on the property)
Fire extinguisher
First aid kit
General
70 rooms
8 floors
1 building
Built in 2014
Romance packages available
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and sports massages.
Dining
Restaurante – On-site restaurant.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 10 to 21 per person
Airport shuttle service is offered for an extra charge of USD 70 per vehicle (return)
Parking
Covered self-parking costs USD 10 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards and cash.
Cashless transactions are available.
Also known as
Alteza Polanco Hotel
Alteza Hotel
Alteza Polanco
Alteza Polanco Hotel
Alteza Hotel
Hotel Alteza Polanco Mexico City
Mexico City Alteza Polanco Hotel
Hotel Alteza Polanco
Alteza Polanco Mexico City
Alteza
Frequently asked questions
Does Alteza Polanco offer free cancellation for a full refund?
Yes, Alteza Polanco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Alteza Polanco?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Alteza Polanco?
Yes. Self-parking costs USD 10 per night. Parking spaces may be limited.
Is an airport shuttle service offered by Alteza Polanco?
Yes, an airport shuttle is available. The charge is USD 70 per vehicle return.
What are the check-in and check-out times at Alteza Polanco?
You can check in starting at 3 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Alteza Polanco and nearby?
Alteza Polanco has a fitness centre and spa services.
Are there restaurants at or near Alteza Polanco?
Yes, there's an on-site restaurant, Restaurante.
What's the area around Alteza Polanco like?
Alteza Polanco is a short 10-minute walk from Acuario Inbursa and 11 minutes' walk from Antara Polanco.
Alteza Polanco Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Very good
31 October 2024
El hotel está bien para estadías cortas.
Tuve un problema con el lavamanos, se los comenté y el personal amablemente, resolvió el problema de forma rápida.
El wifi no es muy rápido pero funciona.
La ubicación es muy estratégica.
Pamela
Pamela, 2-night business trip
Verified Expedia guest review
10/10 Exceptional
29 October 2024
Very nice, quiet location. Nice rooms
Maria
Maria, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
28 October 2024
People are extremely friendly and helpful
Michael
Michael, 5-night trip
Verified Expedia guest review
10/10 Exceptional
28 October 2024
Friendly staff. Room was clean, and everything close by.
Dinara
Dinara, 2-night trip with friends
Verified Expedia guest review
6/10 Good
26 October 2024
This place is ok but not that great. If you’re looking for something in a good area for not to pricey this place is it. Looks nicer in the pictures because the rooms aren’t as nice in person.
Martin
Martin, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
25 October 2024
Luis
Luis, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
23 October 2024
Nice hotel
Peter
Peter, 1-night trip
Verified Expedia guest review
10/10 Exceptional
21 October 2024
Roberto
Roberto, 4-night trip
Verified Expedia guest review
6/10 Good
18 October 2024
ronald
ronald, 1-night trip
Verified Expedia guest review
6/10 Good
14 October 2024
No concierge
Staff did try but we were charged a rental fee for A charger cord that was on our bill would have been ok only we didn”t know
Charge was twice as much as buying new charger which costs 100 pesos and charge was for 200 pesos surprised
Many security guards outside
Otherwise quiet
Maria
Maria, 5-night trip
Verified Expedia guest review
8/10 Very good
6 October 2024
Good location, big rooms, good reception service.
Yevgen
Yevgen, 3-night trip
Verified Expedia guest review
10/10 Exceptional
4 October 2024
A good hotel for business trips. Close to plaza Carso and Soumaya. Not spectacular but clean, comfortable, and funcional. They have a safe and there is a fantastic coffee and sandwiches place across the street.
Gerardo
Gerardo, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
20 September 2024
A good place to be. The staff are nice, warm, friendly and helpful.
RAYMOND
RAYMOND, 5-night romance trip
Verified Expedia guest review
4/10 Fair
16 September 2024
The?
Place is actually very expensive. You can move a few kilometers and have a better stay.
eduardo
eduardo, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
14 September 2024
Jacob
Jacob, 1-night trip
Verified Expedia guest review
8/10 Very good
5 September 2024
Priscilla
Priscilla, 5-night business trip
Verified Hotels.com guest review
10/10 Exceptional
13 August 2024
Yuri
Yuri, 1-night trip
Verified Expedia guest review
10/10 Exceptional
28 June 2024
It is a nice well located hotel in the Polanco Corporate Area.
Samuel
Samuel, 4-night trip
Verified Expedia guest review
10/10 Exceptional
15 June 2024
James
James, 1-night trip
Verified Expedia guest review
10/10 Exceptional
22 May 2024
very good
Angela
Angela, 1-night trip
Verified Expedia guest review
10/10 Exceptional
17 May 2024
Every thing was perfect
Naomi
Naomi, 3-night trip
Verified Expedia guest review
8/10 Very good
17 April 2024
Bien ubicado, buena atención, buenos cuartos. El internet falló un poco.
Manuel
Manuel, 1-night trip
Verified Expedia guest review
10/10 Exceptional
27 March 2024
Great Hotel, staff and service
Samuel
Samuel, 3-night business trip
Verified Expedia guest review
8/10 Very good
14 March 2024
It was clean and quiet, very welcoming staff.
Paulina
Paulina, 1-night family trip
Verified Expedia guest review
6/10 Good
10 February 2024
Basic clean 2/3 star hotel
The property is in a great location. But this is a clean basic two three star hotel. The pictures are misleading.