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Royal Park Hotel & SPA

4.0 star property
Hotel with spa, near Kazakhstan Central Concert Hall

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Photo gallery for Royal Park Hotel & SPA

Hallway
Indoor pool, outdoor pool
Lobby
Minibar, in-room safe, desk, blackout curtains
Exterior
In the heart of Kazakhstan, Royal Park Hotel & SPA offers an upscale retreat with a free breakfast buffet and daily manager's reception. Indulge in a Thai massage or Ayurvedic treatments at SPA-центр «ELIXIR», enjoy meals at the two on-site restaurants, and take advantage of dry cleaning/laundry services, an indoor pool, outdoor pool and coffee shop/cafe.

Reviews

7.0 out of 10
Good

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Spa
  • Free breakfast
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference centre
  • Business centre
  • Meeting rooms
  • Airport shuttle
  • Area shuttle

Feel at home (6)

  • Rollaway/extra beds
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bathrobes
Private bathroom
Deep-soaking bath
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
Private bathroom
Deep-soaking bath
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite

Living area

Luxury Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Deep-soaking bath
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, blackout curtains

Superior Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bathrobes
Private bathroom
Deep-soaking bath
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Hotel Duman

  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.0 out of 10, Very good, 21 reviews
The price is S$128
includes taxes & fees
24 Feb - 25 Feb
Hotel Duman
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About the area

Map
18, Kerey and Zhanibek Khans Street, Astana, 010000

What's nearby

  • Parliament of Kazakhstan - 3 min drive
  • Bayterek Tower - 3 min drive
  • Kazakhstan Central Concert Hall - 4 min drive
  • EXPO 2017 - 4 min drive
  • The US Embassy and the Consulate in Kazakhstan - 6 min drive

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 22 min drive
  • Astana Railway Station - 33 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Emiliya - ‬13 min walk
  • ‪Galmart - ‬13 min walk
  • ‪Baoli Lounge & Cafe Nur-Sultan - ‬12 min walk
  • ‪Salter’s Fine Meats - ‬13 min walk
  • ‪Caffe Latte - ‬11 min walk

About this property

Royal Park Hotel & SPA

Royal Park Hotel & SPA is a great choice for a stay in Astana. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with hot stone massages, aromatherapy or Ayurvedic treatments. Other highlights include an indoor pool, an outdoor pool and a bar/lounge.

Languages

Azerbaijani, English, Russian, Turkish

At a glance

DONE

Hotel size

    • 85 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site extended parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (65 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Television in common areas
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

SPA-центр «ELIXIR» has 2 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 4500 per vehicle (one-way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for KZT 5000.0 per night

Pool, spa, & gym (if applicable)

  • Children under 6 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards, debit cards and cash.

Also known as

Astana Hotel
Hotel Astana
Royal Park Hotel Astana
Royal Park Hotel Nur-Sultan
Royal Park Nur-Sultan
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Royal Park Hotel
Royal Park
Hotel Royal Park Hotel & SPA
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA

Frequently asked questions

Does Royal Park Hotel & SPA offer free cancellation for a full refund?

Yes, Royal Park Hotel & SPA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Royal Park Hotel & SPA?

Yes, there's an indoor pool and an outdoor pool.

Are pets allowed at Royal Park Hotel & SPA?

Sorry, pets aren't allowed.

Is parking offered on site at Royal Park Hotel & SPA?

Yes, there's free self and extended parking.

Is an airport shuttle service offered by Royal Park Hotel & SPA?

Yes, an airport shuttle is available. The charge is KZT 4500 per vehicle one-way.

What are the check-in and check-out times at Royal Park Hotel & SPA?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Royal Park Hotel & SPA and nearby?

Royal Park Hotel & SPA has a spa and an outdoor pool, as well as a Turkish bath.

Are there restaurants at or near Royal Park Hotel & SPA?

Yes, there are 2 on-site restaurants.

Does Royal Park Hotel & SPA have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

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Royal Park Hotel & SPA Reviews

Reviews

7.0

Good

8.0/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Good

Что таится за красивым фасадом
Сотрудница ресепшена, которая не может найти нашу бронь. Другая сотрудница ресепшена, которая на вопрос "у вас в спа выдают полотенца?" приветливо отвечает "а вы там и спросите". Холодный малосъедобный завтрак, где всего понемногу и все уже остыло (и блин холодный, и яйцо, и глазунью, и колбаски гриль). Бассейн в спа с неработающим гидромассажем (как сказала сотрудница спа "когда-то работали, но это много лет назад было"). Ванная комната с черным грибком в плиточных швах.
завтрак - все холодное
виден грибок в швах
вид из окна
Viktor, 2-night trip

8/10 Very good

Hôtel valant 3 étoiles chez nous mais bon accueil, chambre spacieuse et bien équipée. Point noir: le wifi de l’hôtel est beaucoup trop faible!
1-night trip

6/10 Good

Stay
We went for the football, check in was very slow but improved from then on. Drinks and food good .
Andrew, 2-night trip

4/10 Fair

10-night trip

10/10 Exceptional

Clean and nice location. The breakfast is good and there is a good Chinese restaurant in the building.
Don, 1-night trip

2/10 Poor

You are treated like a thief and you will be asked to pay a deposit in case you steel sthing from the minibar
2-night trip

10/10 Exceptional

Cart was broken, had to carry bags. Everything else was just fine.
1-night trip

6/10 Good

Voyage d'affaire
La proximité avec le chantier Abu Dhabi Plaza est intéressante pour éviter les bouchons matinaux. La wifi passe mal dans la chambre
8-night trip

6/10 Good

5-night trip

4/10 Fair

Poor service
I have contacted the hotel about the airport shuttle. Heard nothing from them. On the arrival mentioned at the reception on that matter. No apologies were given. Poor service and customer care
Sabzina, 1-night trip

8/10 Very good

적당한 호텔
Stop Over 때문에 하루 묵은 호텔입니다. 생각보다는 큰 호텔이더군요. 그런데 주위에 아무것도 없는 것이 좀. 공항에서 타고간 택시값보다 아침에 제공하는 공항 서비스는 두배이상 비싸네요. 그런데 호텔에서 쉽게 택시를 잡을 순 없었습니다.
Tae Kwon, 1-night trip

6/10 Good

Nice hotel but cold inside the room. They give y
Nice hotel but cold inside the room. They give yOur heater.
4-night trip

8/10 Very good

1-night trip

6/10 Good

Good choice for that price
This hotel would not get 4 stars in Europe. The breakfast was very poor and not very tasty. Another issue was that there was not option to get the hotel room warm as per the central heating is turned off in may (even when the outside temperature is around zero). The positive was that the room was big and clean. The hotel kitchen works 24/7.
Jan, 6-night trip

8/10 Very good

3-night trip

8/10 Very good

공항에서 가깝고 스파가 같은 건물에 위치한 호텔
청결함은 좋았으나 욕실 수조 배수가 잘 되지 않았고, 조식 부페는 그럭저럭이었음. 그러나 친절한 직원들과 도심과 공항 가까이 위치한 것은 충분한 장점임. 아, 호텔내 위치한 스파는 시간당 요금이 놀라울 정도로 비쌌으나 마사지 가격은 꽤 저렴한 수준임
크박, 2-night trip

4/10 Fair

gerard, 23-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Fernando, 1-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Good prices for this hotel
It’s a very good restaurant in the hotel. The Hotel staff is kind and have good service Not the newest rooms but it’s okey. Very good service in the spa. Perfect for business trips
1-night trip
This review was submitted before 2018 and has not been verified.

2/10 Poor

Undvik
Vi fick ingen egen nyckel till rummet. Varje gång man skulle in, tex efter frukost, måste man ned till receptionen, som skickade upp någon som öppnade. Fick aldrig någon förklaring. Ryktades om rädsla för prostitution. Frukosten var ingenting för västerlänningar. Inget riktigt bröd och inget pålägg. Gröna ägg och sötsaker. Vatten över hela golvet från duschen. De flesta anställda kunde inte engelska.
4-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

주변에 아파트 건축으로 삭막한 것 이외에는 전반적으로 만족스러움
Jaihong, 1-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

There are some serious issues with the quality of the construction of this hotel. Poorly fitted bathrooms, and even some dangerous finishes in the rooms themselves such as loose power plugs and rows of screws projecting from the floor flashings.
4-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Extra costs 3000 Tenge to use the pool and spa area, early morning call was offered but they didn´t call us. Rooms clean and close to EXPO
3-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

This review was submitted before 2018 and has not been verified.

8/10 Very good