"Lovely hotel, I would question the 5 star rating though. It's definitely 5 star for Santa Susanna, it's by far the nicest place in town but compared to other 5 star hotels, this falls short.
The good - the hotel itself is really nice, well designed, good bars and restaurants, nice gardens and pools etc. The food in the buffet for breakfast was delicious, plentiful and so much choice. Good choice of drinks and snacks in the bars. The staff are wonderful, very helpful and friendly. The room was clean, bed comfortable, nice view from the balcony, nicely designed.
The not so good - the hotel has a bit of an identity crisis, is it a conference hotel, is it a family hotel, is it a luxury resort hotel? It needs to decide because trying to tick all of those boxes is its downfall. There were two conferences when we were there, they took over the cabaret bar, breakfast, it changed the vibe of the hotel and not in a good way. For families, there were good pools for little ones but didn't seem to be much else. Although there was kids entertainment right up to 10pm in the cabaret bar which meant it was pretty much empty as adults went elsewhere. It's also not a luxury resort as the sunbeds are shockingly uncomfortable, beach towels were average and there was not nearly enough demarcation between the adults only section and the kids section. Also luxury hotels don't have very loud animation in the pool!
Regardless of all that, we had a great time but we wouldn't return"
